-Talented Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company.
-Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations.
-Manager experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.
-Lead by example
Customer service focus
Problem solving strength
Calm under stress
Focused on customer satisfaction
Training and development
Subway Store Manager, 06/2015 － 11/2016Subway － Eulid, CA
Created training manuals targeted at resolving even the most difficult customer issues.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
In charge of Food Cost: Making deliveries with in our weekly range, reducing food shortages
In charge of Labor: Includes productivity, managing schedules
Became #1 Store in the REGIONS (147 stores), Highest Sales percentage increase. Maintained it for Months.
February 9, Broke Record with a 15.76% in district (highest recorded)
February 11, Broke my own record with a 17.27%
March Beat the Highest Record in ALL San Diego with a 29% (highest Recorded)
October 14, 2016Won the San Diego Zoo contest. Which was the store that sold the highest drink sales. The team was rewarded with zoo passes
Education and Training
2015Foot Hills Adult School － El Cajon, CA, USAOffice Administrator
Mastered Microsoft word 2010 • Microsoft Publisher 2010
Microsoft Power Point 2010 • Microsoft Excel 2010
Activities and Honors
November 2016 I received an award for being the Manager of the Year