(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Patient, empathetic and friendly Customer Service Associate with extensive background in conflict resolution and customer care. Very adept at working in diverse environments. Desires a Customer Service role.
  • Quick learner
  • Strong problem solving aptitude
  • Microsoft Office proficiency
  • Team leadership skills
  • Strategic thinker
  • Adept multi-tasker
Homestead Job Corps Center Homestead, FL Expected in 2004 GED : - GPA :
Homestead, FL Expected in 1 2004 High school completion : - GPA : Received masonry brick and tile certification from Homestead Job Corps Center while dual enrolled for high school completion. Graduated top of class in both areas of study.
Work History
Dover Corporation - Submarine Fire Control Technician 3rd Class Petty Officer
Houston, TX, 03/2009 - 11/2013
  • Operated, maintained and repaired complex electronic, electrical, and mechanical submarine combat control equipment and associated systems.
  • Expert in tactical and technical guidance conducting software upgrade training in 2010 contributing to being awarded Battle "E" award in combat systems tactics as the top performing division and being formally recognized with technical mastery designation.
  • Groomed several junior personnel in professional and personal development earning 3 members their Submarine Warfare Specialist Pin which is one of the toughest military qualifications to earn.
  • Led 8 member crew on deployment in maintenance assignments earning an "excellent" review in fleet assessments.
  • Shore duty tours included inventory control of clinic test equipment, supplies, patient records, hazardous materials with responsibility of maintaining appropriate levels via ordering or deleting said items securely as to protect privacy and health, and personnel professional grooming furthering readiness and careers of members.
  • Awarded the Navy Good Conduct Medal in 2012.
  • Awarded the Navy/Marine Corps Achievement Medal in 2013, the second highest personal command award for personal achievement.
  • Received Submarine Warfare Pin in 2013.
  • Selected to Non-Commissioned Officer rank in 2011 in top 5 of all selected.
  • Strong math skills, particularly trigonometry. Computer system, Blueprint and schematics, MSDS sheet, HIPAA, and organization knowledge.

  • Maintained 100% accountability of all assigned equipment worth more than $2,000,000.
  • .
  • Served as custodian of classified documents.
Hyatt - Maintenance Technician
Clearwater, FL, 06/2008 - 03/2009
  • Responsible for promoting safe and clean working environment.
  • Reduced departmental downtime store-wide implementing new area patterns and crew member assignments of stripping, sealing, finishing and polishing floors on a nightly basis .
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops, mirrors break rooms, including sinks, microwaves, coffeemakers, refrigerators, tables and chairs.
  • Maintained all janitorial equipment in a clean, safe and operable condition.
  • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
  • Wet mopped and spot mopped public corridors, washrooms and classrooms.
  • Unloaded incoming inventory and placed products onto shelves.
  • Declined a higher position after 6 months due to impending active duty military call up.
  • Interpersonal skills trouble shooting and planning Small tools and some computer use.
Flynn Companies - Cook
Denver, CO, 04/2008 - 06/2008
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Accurately measured ingredients required for specific food items..
  • Carefully maintained sanitation, health and safety standards in all work areas closely following standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Self Employed - Construction Laborer
City, STATE, 07/2004 - 03/2008
  • Extensively trained in masonry, carpentry, painting and plastering.
  • Installed, repaired and rebuilt tile, brick and stone surfaces.
  • Performed heavy labor such as ditch digging, paving and hauling.
  • Completed indoor and outdoor residential and commercial construction projects.
  • Used grouting trowels to apply grout between joints of bricks and tiles.
  • Cut materials to specified sizes for installation using power saws and tile cutters.
  • Assisted large crews in erecting, repairing and the wrecking of buildings.
  • Built and disassembled scaffolds, bracing and barricades.
  • Cleaned all construction areas to avoid hazards.
assembly, attention to detail, carpentry, cash register, Interpersonal skills, computer use, cooking, customer satisfaction, customer service skills, fat, hand tools, inventory, inventory control, materials, math, mechanical, microwaves, Navy, naval, neat, painting, personnel, power tools, repairing, safety, scheduling, schematics, tables, test equipment, tops, Trouble shooting, upgrade

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School Attended

  • Homestead Job Corps Center

Job Titles Held:

  • Submarine Fire Control Technician 3rd Class Petty Officer
  • Maintenance Technician
  • Cook
  • Construction Laborer


  • GED
  • High school completion

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