Interested of opportunities in interior design and real estate. Currently pursuing my liberal arts degree with majors in interior design and hospitality management . I have an appreciation for fine real estate, specifically in apartment properties. I currently have 3 years experience with face to face customer support in retail and sales industry.
Skills
Conflict resolution
Data management
Analytical
Teambuilding
First Aid/CPR
MS Office
Proficient with computer applications
Expertise in web design
Completed drafting course
Manual drafting
Experience with online drafting software, SketchUP
Troubleshooting
Planning
Coordination
Training & Development
Work ethic
Critical thinking
Reliable and trustworthy
Supervision
Friendly, positive attitude
Team management
Time management
Experience
Style Team Member, 08/2019 to Current Goodwill Of North Georgia – Milton, GA,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Surpassed daily sales goals by cross-selling and promoting additional products.
Assisted customers by finding needed items and checking inventory for items at other locations.
Offered product and service consultations and employed upselling techniques.
Helped multiple customers each day by responding to inquiries and locating products.
Won store sales competition for highest number of credit applications
Collaborated with fellow sales team members to achieve group targets, and frequently exceeding quotas
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Listened to customer needs to identify and recommend ideal selections.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Cashier, 09/2018 to 08/2019 Guess?, Inc. – Yonkers, NY,
Assisted with purchases, locating items and signing up for rewards programs.
Monitored sales events, added new merchandise and rang up purchases.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Processed hundreds of transactions per day with exceptional accuracy.
Assisted customers with account updates, new service additions and promotional offers.
Resolved issues regarding customer complaints
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Received payments for credit accounts and issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Operated cash register, collected payments and provided accurate change.
Sales Associate, 04/2018 to 09/2018 Justice – City, STATE,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Negotiated and closed deals with minimal oversight.
Provided and offered advice to customers leading to sales purchase
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers by finding needed items and checking inventory for items at other locations.
Offered product and service consultations and employed upselling techniques.
Helped average of 30 customers per day by responding to inquiries and locating products.
Collaborated with fellow sales team members to achieve group targets
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Sold various products by explaining unique features and educating customers on proper application.
Listened to customer needs to identify and recommend relative selections.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Reset store displays for special events and seasonal merchandise changes.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Closed and locked the store accordingly
Closed cash registers
Education and Training
High School Diploma: , Expected in 05/2020 Blue Valley North High School - Overland Park, KS GPA:
: Interior Design, Expected in Johnson County Community College - Overland Park, KS GPA:
: Front Office Management & Interpersonal Comm. , Expected in Johnson County Community College - Overland Park, KS GPA:
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