Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused Showroom Manager promoting more than 2 years' expertise in high-pressure environments. A true leader with the desire to be challenged. Looking for a new opportunity with an organization that offers advancement. Customer-oriented Retail Manager with over 2-3 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in remodeling, construction. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Responsive team leader with strong positive background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.

Goal-oriented style, fullfilment & cashier member brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering unmatched product knowledge and customer service. Versed in assisting customers with purchases, restocking shelves and updating merchandise displays.

Detail-oriented with background in retail and related positions. Commended for consistently going extra mile to promote customer satisfaction and meet sales goals. Skilled in merchandise organization, product recommendation and loss prevention.

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.

Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

  • Showroom displays
  • Merchandising selection
  • Client rapport
  • Sales and marketing
  • Driving business growth
  • Customer outreach
  • Creating marketing plans
  • Creating store processes
  • Time management
  • Friendly, positive attitude
  • Team management
  • Problem resolution
  • Relationship building
  • Working collaboratively
  • English and Spanish Speaker
  • Fast Learner
  • Reliable
  • Organized and Tidiness
  • Customer Service
  • Social Skills
  • Negotiation
  • Scheduling Organization
  • Cash management experience
  • People skills
  • Customer service
  • Flexible
Style Team Member, 05/2021 - Current
Gms Lakeland, FL,
  • Kept work area clean and neat to stay productive.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Greeted each client and asked questions to determine fashion needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Maintained distinct cleanliness of work and shared areas while serving 50-200 customers daily.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Managed cash register operations using POS system and processed sales and returns.
  • Prepared products by adding tags and readying pallets for restocking.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Received and processed cash and credit payments for in-store purchases.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Followed instructions to properly arrange merchandise items.
  • Cultivated long-lasting relationships with key partners, clothing vendors and freight operators.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Organized clothing, accessories and shoes, when trucks came in for team members to push out to sales floor.
  • Updated items on price change when items were going on clearance.
  • Salvaged items on sales floor.
  • Zoned sales floor to maintain neat and clean environment.
  • Worked with team members under stressful circumstances to make sure we are exceeding expectations.
  • Worked overnights to get new merchandise on floor and zone before store opens.
  • Cleaned, organized and sorted clothes in fitting room.
  • Pulled stores one for ones from back room location when a merchandise was sold to keep our floor up to day.
  • Backstock merchandise, not able to fit on the floor due to high capacity.
  • Made room for new merchandise coming in.
  • Auditing merchandise in store if online team wasn’t able to find product on floor. Or if I located item on floor would update the system to how much merchandise we have.
  • Properly equipped and maintain my area.
  • Kept management and team leads aware of everything I was working on.
Online Grocery Associate, 05/2021 - Current
Gpm Investments Gillespie, IL,
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Verified items correctly matched to sales check for packing and shipment.
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Pulled merchandise to fulfill orders to specification.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking.
  • Sorted and packaged products to prepare for processing or shipment.
  • If items not on sales floor, checked the back room for products to make sure Auditing wasn’t high in store.
  • Finished online shopping in timely manner.
  • Worked under stressful situations.
  • Assisted customer with questions/ help while online shopping on a timely matter.
  • Packaged and labeled products in bag for other team members to grab.
Showroom Manager, 09/2019 - 05/2021
Cutting Edge Tile And Granite City, STATE,
  • Assisted with picking out such essentials for the showroom, which included light fixtures and flooring.
  • Devised, directed and created construction projects to establish showrooms featuring new exotic, luxury and restored collectible vehicles for retail sales.
  • Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished.
  • Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
  • Coordinated showroom creation and setup tile,quartz,granite,flooring etc products for retail sales.
  • Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Provided insight on the most effective ways to display furniture to draw in customers and encourage purchases.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Guided and supported 5-10 staff members to consistently achieve team and personal goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Reviewed project costs, budgets and adherence to schedules.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Followed plans, orders and technical specifications to complete accurate work that met project specifications, codes, and quality standards.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Answered 30-60 phone calls and emails per day.
  • Managed the schedules of a team of 10 personnel.
  • Worked with suppliers to maintain steady flow of materials and tools required for operation to meet established schedules.
  • Set and confirmed customer appointments.
  • Faxed reports, scanned documents, developed spreadsheets and organized files.
  • Developed and updated scheduling policies covering all department activities.
  • Organized and maintained documents, files and records.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Ordered Material/ Purchases, send employees to jobs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Relayed productive customer feedback to marketing teams.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier Team Lead, 11/2016 - 03/2019
Zero Degrees City, STATE,
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained work area in clean and neat manner.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
Education and Training
Associate of Science: Registered Nurse, Expected in
Antelope Valley College - Lancaster, CA
High School Diploma: , Expected in
Lancaster High School - Lancaster, CA

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Resume Overview

School Attended

  • Antelope Valley College
  • Lancaster High School

Job Titles Held:

  • Style Team Member
  • Online Grocery Associate
  • Showroom Manager
  • Cashier Team Lead


  • Associate of Science
  • High School Diploma

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