- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
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- single:
Motivated Loan Servicing Specialist with over 20 years working in the student loan industry. I am seeking a position that will utilize and expand my knowledge in a college or university setting.
- Client-focused
- Proficiency in Microsoft Office
- Training and development
- Works well independently
| - Communication skills
- File/records maintenance
- Quick learner
|
Student Loan Servicing Specialist III, 09/2009 - Current
Paradies Lagardère Travel Retail – Warwick, RI,
- Primary liaison between schools and Navient to obtain information needed for servicing student loans
- Respond to emails and calls from colleges or universities
- Research claims that are underpaid to determine if servicing error
- Analyze trends for underpaid claims
- Process bankruptcy documentation received from customers
- Maintain a 95% production and quality rate
Supervisor, 06/2007 - 09/2009
Aktiebolaget Electrolux – Houston, TX, - Mentor 13 staff members by offering constructive feedback and taking interest in their long-term career growth.
- Responsible for daily workplan so be sure department stays within company standards
- Ensure adherence to all internal controls. This included responding to all audit findings and verifying department was in compliance with federal standards.
- Draft business plans, budgets and quarterly and semi-annual business reviews.
- Coordinate user acceptance testing for new software and upgrades
Technical Trainer, 07/2005 - 06/2007
Carefirst – Cumberland, MD, - Develop and conduct training program for new employees
- Write and administer tests to evaluate trainees' performance
- Maintain and update servicing procedures
- Perform quality control
- Communicate with customers, employees and other individuals to answer questions and explain information.
Senior Technical Analyst, 07/1998 - 07/2005
Freeport Health Network – Lena, IL, - Monitor queues to insure timely filing of claims
- Provide guidance and direction to analysts for problem accounts
- Ensure team has sufficient work resources
- Respond to guarantor and school calls, emails, and fax requests
- Identify trends in reasons for returned claims
Claims Analyst , 07/1992 - 07/1998
Sallie Mae – City, STATE, - Complete claim packages for filing with guarantee agencies
- Review and approve documentation for death, disability, and bankruptcy claims
- Analyze due diligence to be sure is compliant with federal guidelines
Bachelor of Science: Mathematics, Expected in
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Penn State University - University Park, PA
GPA:
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