Motivated Loan Servicing Specialist with over 20 years working in the student loan industry. I am seeking a position that will utilize and expand my knowledge in a college or university setting.
Highlights
Client-focused
Proficiency in Microsoft Office
Training and development
Works well independently
Communication skills
File/records maintenance
Quick learner
Experience
Student Loan Servicing Specialist III, 09/2009 - Current Paradies Lagardère Travel Retail – Warwick, RI,
Primary liaison between schools and Navient to obtain information needed for servicing student loans
Respond to emails and calls from colleges or universities
Research claims that are underpaid to determine if servicing error
Analyze trends for underpaid claims
Process bankruptcy documentation received from customers
Mentor 13 staff members by offering constructive feedback and taking interest in their long-term career growth.
Responsible for daily workplan so be sure department stays within company standards
Ensure adherence to all internal controls. This included responding to all audit findings and verifying department was in compliance with federal standards.
Draft business plans, budgets and quarterly and semi-annual business reviews.
Coordinate user acceptance testing for new software and upgrades
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