Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Motivated Loan Servicing Specialist with over 20 years working in the student loan industry. I am seeking a position that will utilize and expand my knowledge in a college or university setting.

  • Client-focused
  • Proficiency in Microsoft Office
  • Training and development
  • Works well independently
  • Communication skills
  • File/records maintenance
  • Quick learner
Student Loan Servicing Specialist III, 09/2009 - Current
Paradies Lagardère Travel Retail Warwick, RI,
  • Primary liaison between schools and Navient to obtain information needed for servicing student loans
  • Respond to emails and calls from colleges or universities
  • Research claims that are underpaid to determine if servicing error
  • Analyze trends for underpaid claims
  • Process bankruptcy documentation received from customers
  • Maintain a 95% production and quality rate
Supervisor, 06/2007 - 09/2009
Aktiebolaget Electrolux Houston, TX,
  • Mentor 13 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Responsible for daily workplan so be sure department stays within company standards
  • Ensure adherence to all internal controls.  This included responding to all audit findings and verifying department was in compliance with federal standards.
  • Draft business plans, budgets and quarterly and semi-annual business reviews.
  • Coordinate user acceptance testing for new software and upgrades
Technical Trainer, 07/2005 - 06/2007
Carefirst Cumberland, MD,
  • Develop and conduct training program for new employees
  • Write and administer tests to evaluate trainees' performance
  • Maintain and update servicing procedures
  • Perform quality control
  • Communicate with customers, employees and other individuals to answer questions and explain information.
Senior Technical Analyst, 07/1998 - 07/2005
Freeport Health Network Lena, IL,
  • Monitor queues to insure timely filing of claims
  • Provide guidance and direction to analysts for problem accounts
  • Ensure team has sufficient work resources
  • Respond to guarantor and school calls, emails, and fax requests
  • Identify trends in reasons for returned claims
Claims Analyst , 07/1992 - 07/1998
Sallie Mae City, STATE,
  • Complete claim packages for filing with guarantee agencies
  • Review and approve documentation for death, disability, and bankruptcy claims
  • Analyze due diligence to be sure is compliant with federal guidelines

Bachelor of Science: Mathematics, Expected in
Penn State University - University Park, PA

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  • Penn State University

Job Titles Held:

  • Student Loan Servicing Specialist III
  • Supervisor
  • Technical Trainer
  • Senior Technical Analyst
  • Claims Analyst


  • Bachelor of Science

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