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Student Loan Processor Resume Example

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STUDENT LOAN PROCESSOR
Professional Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing loan disbursements. Proficient in Financial Aid standards and regulations. Multi-talented Student Loan Processor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced in Financial Aid with over 5 years of experience in Higher Education. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Financial document review
  • Legal compliance
  • Processing procedures
  • Customer Service
  • Regulatory Compliance
  • Budgeting
  • MS Office
  • Data Entry
  • Training
  • Time management
  • Administrative support
  • Documentation
  • Financial Aid Programs
  • Knowledge of financial aid
  • Financial aid disbursement
  • Federal Student Aid policies
  • Project Management
  • Advanced critical thinking
  • Strategic Planning
  • Data Collection
  • Fixed asset reporting familiarity
  • Numeracy skills
  • Clerical skills
  • Ability to use discretion
  • Understanding of filing systems
  • Microsoft Office
  • Organizational skills
  • Microsoft Excel expertise
  • General office functions
  • Document scanning
  • File/records maintenance
  • Data Analysis
  • Research
  • Inventory Management
  • Privacy Act
  • File Retrieval
  • E-Records Systems
  • Re-Shelving
  • Mail merging
  • Workflow coordination
  • Proficiency in SAP
  • Recordkeeping skills
  • Digital file organization
  • Computer proficient
  • Service standard compliance
  • Staff education and training
  • Professional telephone demeanor
  • Multi-line phone talent
  • Credit card processing
  • Stocking and replenishing
  • Recordkeeping strengths
  • Complaint resolution
  • Report preparation
  • Good listening skills
  • Creative problem solving
  • Quick learner
Work History
03/2015 to CurrentStudent Loan ProcessorLangston University | Langston, Oklahoma
  • Communicated with prospective students to illustrate available financial aid opportunities within [Area of study].
  • Processed unique financial aid profiles for [Area of study] programs, including undergrad and post-grad applications.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Represented financial aid office at group meetings with high school students and parents.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Provided financial aid counseling to enrolled and prospective students.
  • Counseled students and parents about financial aid options and program details.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Explained very technical financial information to applicants in easy to understand language.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Participated in meetings to discuss new [Type] opportunities.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Contributed to team results in fast-paced [Type] environments.
07/2014 to 03/2015CashierWalmart | Guthrie, OK
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Supported promotional plans by updating signage with price changes.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Removed all boxes and related trash from sales floor and processed through compactors.
01/2011 to 12/2012Activity CoordinatorFairview Nursing Home | Rockford, IL
  • Planned and oversaw implementation of special [Type] activities and [Type] trips.
  • Maintained individual child records, program records and completed various reports.
  • Conducted clinical observations in classroom and during activities, noting emotional and behavioral health.
  • Developed and implemented themes and activities for children between ages of [Number] and [Number].
  • Maintained and ordered supplies for activities.
  • Drove engagement and outreach with special events focused on bringing in new participants.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Trained staff members on conducting events and following safety procedures.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Transported and escorted program participants to and from activities and on field trips.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Resolved conflicts that arose between campers by [Action].
  • Supported safety of all [Type] individuals with disciplined enforcement of consistent policies.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Managed scheduled events for [Location] to maximize activities and attendance.
  • Instructed participants on safety techniques and specific activity requirements.
  • Enhanced activity strategies to help users of different ability levels engage in activities.
  • Ordered and maintained all recreational equipment.
  • Planned and conducted community activities such as [Type], [Type] and [Type].
  • Designed enjoyable and innovative customized training programs based upon fitness goals.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
High School DiplomaAuburn High School, Rockford, IL
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Resume Overview

Companies Worked For:

  • Langston University
  • Walmart
  • Fairview Nursing Home

School Attended

  • Auburn High School

Job Titles Held:

  • Student Loan Processor
  • Cashier
  • Activity Coordinator

Degrees

  • High School Diploma

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