Maniacally-focused Store Manager driven to consistently achieve top results, putting the customer first in every decision made. Develops staff to exceed regional operational and visual merchandising standards, resulting in the ultimate customer experience.
Staff training and development
Organizing and setting priorities
09/2008 to Current
Store Sales LeaderJustice/Brothers-Tween Brands, Inc – Frisco, Texas
Managing the top volume store in a region of 140 stores; top 10 volume store in the entire company.
Store is a dual-concept girl and boy shop, first of its kind in the company. Currently leads company in Brothers sales amongst all concept stores.
Lead Store Sales Leader in the region, receiving exclusive training and development at company headquarters.
Managing the District Sales Leader's home store, charged with additional training of district peer group to enhance skill-sets and improve district performance.
Responsible for the supervision of all aspects of the store while enhancing the productivity of the staff.
Drives and role models the selling pace on the sales floor, enhancing sales opportunities by providing efficient and exceptional customer service.
Actively recruit, hire, develop and retain a high quality, core staff of managers and associates for home store, as well as the district. Provides succession plans for future people needs.
Executes company merchandising presentation directives to maximize silent selling opportunities within the store.
Analyze and evaluate staffing plans to meet payroll and scheduling standards.
Store has exceeded operational standards per company quarterly audit during tenure.
Store currently ranks within the first tier of regional sales management report for the fiscal year; criteria for report includes comparables to last years sales, last years average dollar sales, last years transactions and sales per associate hour.
11/2007 to 09/2008
Assistant Store ManagerToys "R" Us – Plano, Texas
Responsible for the overall management of the store under the direction of the Store Manager, including the day-to-day operation of the store.
Ensured exceptional customer and associate satisfaction.
Provided guidance for inventory control, merchandising, loss prevention, human resources, safety, and expense control on a daily basis.
07/2006 to 11/2007
Assistant Store ManagerMichaels Arts & Crafts – Waco, Texas
Responsible for the overall management of the store under the direction of the Store Manager.
Lead and direct all aspects of store perpetual inventory and auto replenishment.
Responsible for recruiting, training, and retention of stores' personnel.
Developed strong, stable, knowledgeable and promotable store teams to drive sales, maintain store condition and serve the customer.
Audit Captain for the store.
03/2004 to 02/2005
Floating Store Manager/Area ManagerLucky Brand Jeans – Plano, Texas
Dallas Market Responsible for the overall financial success of the store by ensuring sales generation, UPT, ADS and DOP performance in accordance with company goals and objectives.
Ensured all visual merchandizing policies and procedures were adhered to, and all corporate directives were completed by execution date, management team and associates were thoroughly trained on merchandizing techniques and standards.
Effectively supervised and promoted customer services and sales generation.
Coached, trained and developed team to generate sales and customer service.
Personal sales accounted for 40% of the store's actual sales compared to 15% quota.
Properly planned schedule to maximize sales and effectively managed controllable expenses.
Adhered to and enforced operational policies and procedures, including loss prevention.
10/2003 to 02/2004
Executive Team LeaderTarget Corporation – Irving, Texas
Supervised and trained team members to achieve sales and service; ensuring softlines and jewelry service areas adhered to the brand standard.
Performed Leader on Duty role, following LOD core roles and expectations.
Recruited, selected, developed, and retained talented team members; provided work direction/prioritization to achieve presentation and performance goals.
Ensured all company wide processes were executed to guarantee brand; used Common Practices to maintain consistency; embraced change and implemented new company initiatives; executed restocking and substitution programs.
02/2002 to 11/2002
Store ManagerDKNY – Allen, Texas
Efficiently oversaw operation of store to include managing operating expenses in accordance with annual budget; maintained a complete, orderly merchandise presentation which corresponded with established standards, which resulted in successfully decreased inventory shortage and improved customer service.
Effectively managed store staff to ensure tasks was completed in a timely manner to meet the needs of the business and customers.
Trained, developed, and assessed staff for future growth and opportunity.
Recruited and sourced potential company employees as required.
Responsible for effectively managing the sales atmosphere to meet daily and weekly sales goals.