High performing Operations Manager with customer focused process improvement and business development skills. An effective leader who excels at using proven methods and cutting edge technology to successfully reduce costs, streamline operations and increase productivity. A highly successful builder of safe work culture with expertise in building high performing teams.
Grew non-traditional revenue by $150,000 in first year by developing meter reading subcontracting business for Municipalities in New Jersey.
Created $750,000 new revenue stream in 2 years within regulated call center operation to sell appliance service contracts.
Led process improvement initiative to consolidate facilities and operations across multi-site business resulting in 12% reduction in operating budget in year 1.
Deployed KPI scorecard management across 7 facility, 225 employee work unit resulting in 15% reduction in employee accidents and 20% improvement in measured customer satisfaction results.
Represent residential and commercial insurance policy holders providing consulting services during the preparation and filing of insurance claims. Ensure policy holders receive fair and equitable compensation for property insurance claims. Act as principal negotiator to present documented loss issues to insurance company claim adjusters. Monitor and ensure negotiated project schedules and time lines are met.
Effectively manage people and processes to improve Key Performance Indicators through employee training, coaching, interpretation and communication of performance results. Develop and deploy employee relations strategies to improve employee engagement and safety culture. Ensure timely delivery of customer products through continuous process improvement initiatives while reducing costs and driving customer satisfaction metrics.
Provide business development services to drive process and results improvements. Review business client operations and development business analytics to improve management focus on Key Performance Indicators. Analyze supply chain agreements to reduce costs and improve cash flow resulting in improved profit margins. Review safety processes and procedures and redesign to ensure OSHA compliance.
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