As a career-driven manager, I make it a point to provide exceptional customer service, ensuring the success of my company. I am conscientious and effective when leading teams, managing store operations, and promoting merchandise to increase store profits. I am enthusiastic about instilling strong work ethic and valuable skill sets in my employees in order to ensure a healthy work environment, individual and group achievement, and optimal employee job satisfaction, as well as determined to exceed company sales goals.
Cross-functional team management
Safe and accounting specialist
Computer applications/IT experience
Creative problem solving
Special parts ordering
Customer loyalty negotiation
Loss prevention experience
Pharmacy prescriptions/procedure experience
Increased year-over-year sales by $594,513 for 2016 thus far. Earned #1 volume position for the region, including Ohio and Indiana, since my promotion to Store Manager.
Store ManagerJan 2013 to Current Rural King Supply - Muncie, IN
Interviewed job candidates and made staffing decisions, then hired, trained, and evaluated personnel in sales and marketing.
Counted cash drawers and made bank deposits.
Oversaw all employees hired in the store.
Made executive decisions as the highest manager in the store.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led daily store meetings for all employees.
Involved in profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Assistant ManagerJul 2010 to Dec 2012 Walgreens Company - Muncie, IN
As a Retail Assistant Manager for Walgreens Company, I was successful in building and motivating dynamic teams.
I helped create a work environment that cultivated a company culture in which staff members felt comfortable voicing questions and concerns, as well as contributing new ideas that drove company growth.
My specific title for this job was the Engagement Ambassador.
This is a position I received because I am passionate about the relationship between employees and management.
I also worked in the pharmacy, and am familiar with procedures as well as prescription management.
As one of three Assistant Managers, I played a key role in cash handling and safe functions.
I was dependable in that I was always at work on time, and I never called in sick.
I participated in district conference calls, often giving creative, customer focused ideas.
On a daily basis, I managed anywhere from 3 to 15 employees, and was in charge of delegating work to the staff to optimize productivity.
I was able to assign employees to specific duties in order to best meet the needs of the store.
ManagerJun 2008 to Nov 2010 McDonald's - Muncie, IN
I furthered my knowledge and experience dealing with management duties, including customer relations.
I dealt with customer complaints exceptionally well.
I also improved my employee management skills, and pride myself on being a great leader to whom employees can bring questions, training issues, and overall concerns.
ManagerOct 2006 to Jul 2008 McDonald's - Brookville, IN
I managed a team consisting of 20 to 30 employees.
I gained experience in ordering for the store, safe functions, cash management, computer knowledge, and customer relations.
I am skilled in portion control as well as training techniques that minimize cost and maximize profits.
High School Diploma, General2007Oldenburg Academy of the Immaculate Conception - Oldenburg, Indiana
Most hourly associates at my current place of employment evaluated me as personable and respectful to
all members of my crew, finding that I motivate employees using positive reinforcement and creative
reward systems. I enjoy to teach new and old employees by way of respect and working collectively. I
believe that the best way to accomplish a goal is by delegation and treating employees well.
During my time at Oldenburg Academy, I contributed to many varsity sports teams. I played soccer, basketball, and participated in track and field. Cooperating with others is something I enjoyed, as well as the rewards of competition. In addition to sports, I was a member of many extracurricular activities. Drama club, poetry club, debate club, and math club are just a few projects I devoted my time to. My strongest subject was math, mainly Calculus and AP Calculus. I received the award for highest GPA in AP Calculus among my entire student body upon graduation.
Most hourly associates at my current place of employment evaluated me as personable and respectful to all members of my crew, finding that I motivate employees using positive reinforcement and creative reward systems. I enjoy to teach new and old employees by way of respect and working collectively. I believe that the best way to accomplish a goal is by delegation and treating employees well.