Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Strong Retail Experience
Inspire Team Effort
Promoted to Store Manager after 3 months in the Assistant Manager position.
Store Manager February 2014 to CurrentClarks Shoes North America － Pearl, MS
Named top associate in Customer Service company-wide of 400 franchises with over 70% of all surveys mentioned me specifically) (This was determined by customer satisfaction surveys throughout Clarks North America Retail and Outlet stores).
Responsible for daily observation, training and direction of all store personnel relative to store operations, store control, POS, product presentation, product knowledge, sales skills, customer service standards execution, company policies, procedures and employment practices.
Maintains awareness of mall competition, products, pricing and promotional strategy and communicates to District Manager.
Makes the delivery of excellent customer service a priority in every employee and customer interaction.
Develops ways to increase sale volume in the store.
Models and enforces highest standards of customer service.
Engage customers in conversation and assist in the understanding, demonstration, description and selection of merchandise.
Ensures all employees understand customer return/exchange policy and empowers them to satisfactorily resolve all customer service issues that may arise.
Reviews monthly P&L performance, ensuring all controllable store expenditures are within budgetary guidelines.
Daily review and authentication of bank deposits and store receipts.
Ensures that staff maintains the highest standard of store appearance i.e.; sales floor, backroom, bathroom...etc.
Responsible for store security through ensuring i.e.
nightly bank deposit process, open/close procedures, store interest balance compliance.
Communicates and enforces policies relative to in-store incidents (robbery, customer injury, shoplifting, loss.
Responsible for week to week scheduling and training for employees.
Hire, counsel, and terminate employees based upon current situations and/or staffing needs of the store.
Act as liaison with mall operations office concerning sales, advertising, and networking.
Responsible for keeping store inventory at proper merchandising levels and communicating changes, needs, or suggestions when necessary.
Enforce and educate company policies and standards.
Auditor III September 2009 to April 2013Office of State Auditor － Jackson, MS
Developed plan for oversight, accountability, and dissemination of ARRA funds for the State of Mississippi.
Was recruited from another state by State Auditor for this position).
Authored the State of Mississippi's Bond Monitoring Manual which outlines the implementation and accountability of all bond funded projects within the State of Mississippi.
Oversee and/or examine management operations, internal control structures and systems, and accounting records for reliability, adequacy, accuracy, efficiency, and compliance with legal regulations.
Prepare reports of audit investigative findings and make recommendations to the Auditor, Senior Special Agents, Deputy Director and Director as to appropriate action.
Supervise audit team members to ensure that tasks are completed properly; work is completed on schedule; staff is effectively used; and data is appropriately collected, evaluated, interpreted, and applied to issues addressed in the examination design.
Prepare supporting analyses and detailed and summary work papers.
Collect and analyze data to measure program impact, effectiveness, and efficiency, as well as compliance with statutory and regulatory requirements.
Review and identify changes in professional standards, pronouncements, and federal audit requirements, and notifies management and audit staff.
Plan, assign, and/or supervise the work of others.
General Manager October 2006 to August 2009Northana Spas dba Planet Beach Corporation － Ruston, LA
Implement business plan in three spas to be increased to ten spas Provide training for corporation on a national level.
Negotiate and implement contracts with various vendors, suppliers, and investors.
Develop methods of compliance to prevent fraud and/or theft of funds or property.
Review contracts and confirm compliance.
Conduct business via franchise agreement.
Supervise 30 -50 employees.
Represent corporation in various public meetings/speaking engagements.
Master of Arts : Wesley Biblical Seminary, 2015Wesley Biblical Seminary － Jackson, MS, USA
Bachelor of Arts : Business Administration, 1993Louisiana College Louisiana Tech University － Ruston, LA, USAContinuing Education Coursework in Management
-Best in Customer Service for Clarks North America for 2014 for over 400 stores.
-Received a National Award for Special Projects for setting a national precedent of the monitoring and accountability of stimulus funds by a state government. Presented by the National State Auditors Association (NSAA) in 2012. - Frequent requested speaker on internal controls/accountability for local, state, and national organizations and conferences. -Authored a novel entitled: Strengthen Your Brothers (2014)
Awards/Recognitions: Best in Customer Service for Clarks North America for 2014. Received a National Award for Special Projects for setting a national precedent of the monitoring and accountability of stimulus funds by a state government. Presented by the National State Auditors Association (NSAA) in 2012. Frequent requested speaker on internal controls/accountability for local, state, and national organizations and conferences. Authored a novel entitled: Strengthen Your Brothers (2014)