Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Successful business professional with 8yrs of retail and leadership experience. Expert in customer service with over 17yrs of experience.
Directed and executed all store operations, policies and procedures, key initiatives, and best practices.
Managed weekly\monthly payroll and non payroll (utilities, supplies, etc) expenses in line with budget and sales rate.
Maintained cleanliness in the store including sales floor, bathrooms, fitting rooms, office, work stations, receiving room, etc.
Drive stores credit applications, magazine subscriptions, and style circle rewards to achieve goals.
Ensured promotions set and markdowns taken in a timely, thorough, and accurate manner.
Ensured highest level of guest satisfaction and insisting every guest be acknowledged, thanked, and invited to return.
Maintained a high level of integrity, setting an example for my team to follow.
Ensured courteous and professional handling or returns and customer issues.
Actively and effectively recruited, interviewed, and hired quality, motivated, and service minded candidates for all positions.
Provided training on a continual basis.
Delegated and assigned associate duties fairly and follow-up on assignments.
Ensured consistency, fairness, and proper documentation to improve employee performance.
Completed weekly scheduling and balancing payroll budget accurately.
Ensured all employees complied with applicable employment laws.
Maintained high level merchandise presentations.
Ensured daily adherence to standards across all family of businesses (floor plans, adjacencies, density of merchandise flow, etc).
Reacted to all current direction and updated merchandise accordingly.
Utilized visual tools to create exciting walls and windows per visual merchandising instruction and floor plans.
Protected store assets and hold shrink below company shrink goal by ensuring all security and policies and procedures were followed.
Monitored fitting rooms and all high risk areas of the store.
Complied with store operational audits, prove audits, and return management and shrink initiatives.
Ensured compliance with procedures for receiving, shipping, sorting, and processing freight.
Ensured proper store opening and closing procedures followed and store secured and closing.
Ensured damages completed according to shipping deadlines.
Ensured retention of records and files as directed.
Traveled numerous times to other stores to help with a myriad of things such as grand opening, training, store support, corporate visits, etc.
Achieved Top Magazine Award 1st in the District
Achieved Top Sales Award 2nd in the District (twice)
Achieved Q2 Sales Achievement Award
Achieved Q1 Sales Achievement Award
Won many credit contests achieving highest % over goal.
Received Certificate in Retail Business Management from the University of Houston-Downtown.
Ensured sales goals were met and exceeded.
Maintained client registry and built relationships with customers.
Ensured counter cleanliness and sanitation guidelines enforced.
Performed makeup and skin care rituals to perfect standards.
Attended seminars and conferences seasonally to continue education of branding product knowledge.
Certified in Beautiful Start, EL education coarse.
Managed sales records including KPIs, IPT, and AUS.
Attended and taught at yearly business meetings.
Drove top ranking sales in my district consistently.
Traveled to other stores to help train and open new counters.
Achieved Associate of the Quarter from May-July 2016
Achieved Associate of the Quarter from August-October 2015
Achieved Associate of the Quarter from February-April 2015
Maintained various departments of the store by cleaning, setting new floor plans, putting out new merchandise, sizing, following VMI guidelines, signing, etc.
Managed and trained employees.
Performed mark downs and price audits.
Set new sales and promotions as directed.
Processed freight, checked in trucks, processed recalls, and damages.
Worked as acting store manager for several months in absence or the acting store manager.
Helped with scheduling and interviews.
Monitored credit apps, magazine subscriptions , reward programs, and sales.
Performed credit applications, magazine subscriptions, enrolled customers in rewards programs, suggestive sales, etc.
Maintained cleanliness of the store.
Processed and put out freight.
Merchandise and maintained various departments.
Companies Worked For:
Job Titles Held: