Receiving, processing, handling shipment and special deliveries.
01/2013 to 02/2014
Assistant Store ManagerShoe Dept. Encore － Milford, CT
Interviewing, hiring and training new employees.
Delegating work, setting schedules, and assisting store manager in carrying out administrative tasks.
Promote sales by demonstrating and answering questions about products, services, and merchandise.
Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Protect employees and customers by providing a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secure merchandise by implementing security systems and measures.
Maintain the stability and reputation of the store by complying with legal requirements.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Maintain quality service by establishing and enforcing organization standards.
05/2012 to 03/2013
Customer Service AdvisorSears － Milford, CT
Provide knowledgeable and courteous customer service.
Attain personal sales goals through adherence to the customer enthusiasm selling process.
Responsible for strategic planning, organizational development, and training.
Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech.
Adhere to all company policies and procedures.
Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close).
Demonstrate empowerment to ensure total customer satisfaction.
Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control.
03/2012 to 06/2012
Sr. Customer Service LeadSports Authority － Rockville, Maryland
Recruit, interview and determine final selection of store associates.
Provide coaching and share experiences to help new associates develop job skills, knowledge and judgment.
Responsible for the protection of company assets.
Order store supplies on a monthly basis as needed.
Organize, participate and take notes for store safety and shrink committee and report any potential safety issues to Risk Management.
Be aware of and report any potential asset protection issues.
Responsible for Store Operational Audit compliance.
Responsible for other duties as assigned or developed.
09/2011 to 03/2012
Team CaptainNike － Orlando, FL
Count money, give change and issue receipt for funds received.
Calculate discounts or references; requests customer identification for certain discounts and receipts as required.
Balance cash drawer and receipts; documents discrepancies.
Train new cashiers.
Assist customers in locating specific items.
05/2010 to 03/2012
Sales Associate LeadOld Navy － Orlando, FL
Responsible in acknowledging additional customers and also setting the expectations for the service.
They are also assigned in educating customers about the benefits of the Old Navy Card.
Assigned to prioritize the assisting of customers over any other tasks.
They are also tasked in following all the cash handling procedures per company guidelines.
Must also greet and acknowledge the customers with a smile.
As well as provide a prompt and courteous customer service which makes customers to come again.
High School DiplomaDr. Phillips High School － Orlando, FL
Cash management, coaching, customer satisfaction, customer service, driving sales, hiring and recruitment, inventory control, managing, visuals and merchandising, organizational development, policies, quality KPI's, quick learner, shipping and Receiving, safety, selling, strategic planning, loss prevention