Diligent Staff Member offering 5 year history of handling tasks such as customer service and management independently and efficiently. Learns new processes quickly and consistently seeks out ways to support team objectives. Proficient in microsoft.
Skills
Materials restocking
Safe equipment operations
Advanced [Software] knowledge
Customer service understanding
Planning and Coordination
Organization and Time Management
Work History
05/2022 to Current
Store ManagerComcast – Washington, PA,
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained records related to sales, returns and inventory availability.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Completed orders and organized product deliveries to meet customer timetables.
Tracked stock using company inventory management software.
Loaded and unloaded merchandise using ladder and pallet jack.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Prepared large cash deposits with zero discrepancies.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Developed, marketed and sold full range of products and support services.
Educated associates on market trends and stayed up-to-date on forecasts.
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Developed new store location from ground up by hiring and training efficient team.
Reconciled daily sales transactions to balance and log day-to-day revenue.
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