LiveCareer-Resume

store manager customer service sales representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am a very talented singer-songwriter and visual artist. My creativity is boundless and I utilize it daily for the completion of any number of tasks. I love to learn new skills and enjoy new experiences. I am a very friendly person and I enjoy helping others. I listen well and follow instructions with haste.

Skills
  • High organizational skills
  • Great communication skills and a desire to meet the needs of others
  • Basic computer skills. Proficient typist. Experienced in use of Microsoft Office programs. Extremely comfortable using the internet.
  • Learns quickly
  • Extremely friendly with an eagerness to perform the job at hand
Education and Training
University of South Carolina- Sumter Sumter, SC Expected in : Early Childhood Education - GPA :
Winthrop University Rock Hill, SC Expected in : Music Performance - GPA :
Sumter High School Sumter, SC Expected in 06/2000 High School Diploma : - GPA :
Experience
Xylem Inc. - Store Manager/Customer Service Sales Representative
Grand Prairie, TX, 04/2016 - 07/2019
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into the Square POS system.
  • Processed shipments and maintained stock shelf organization.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Maintained the store's internet presence by habitually posting new product announcements and events on Facebook and by keeping its information on Google current.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Created attractive store displays to generate customer interest and boost sales.
  • Trained all new assistant managers and sales representatives on store security, monetary procedures and customer service expectations.
  • Built a loyal customer base by delivering excellent service and stocking in-demand products.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business through exceptional customer service and responded to customer concerns with genuine care and friendliness.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Made weekly shopping trips for the purchase of supplies necessary for maintaining a clean and comfortable work environment for employees as well as a pleasant shopping experience for customers.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Maintained daily record of all transactions.
  • Hired and trained 6 employees to start a second vape store in Sumter. .
T-Mobile - Customer Service Agent
Meridian, ID, 11/2014 - 04/2016
  • Managed high-volume of inbound and outbound customer calls while also attending to the needs and desires of daily walk-in clients.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Consulted with customers regarding their moving needs, addressing any and all concerns.
  • Updated POS system with order specifics and customer details, preferences and billing information.
  • Shared detailed information regarding moving truck and trailer options to help customers make decisions.
  • Assisted in attaching trailers to customers' vehicles as well as hooked up the lighting wires to allow customer to properly use turn and brake signals.
  • Prepared orders of shipping supplies for customers and also sold such supplies to walk-in patrons.
  • Used personal smart phone to check moving vehicles in upon their return.
  • Made notes of returning vehicles' gas level, cleanliness, and mileage and billed customers accordingly.
Smokey Joe's Tobacco And Vapor Store - Customer Service Associate
City, STATE, 10/2014 - 04/2016
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding their tobacco and/or vaping needs, addressing various concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated POS system with order specifics and customer details, preferences and billing information.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Set up and activated customer membership accounts.
  • Replenished shelves to maintain adequate merchandise levels.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Helped maintain the cleanliness of customer service areas, cigarette rolling machines, and employees' work and break spaces.
  • Assisted in the organization of customer appreciation events.

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Resume Overview

School Attended

  • University of South Carolina- Sumter
  • Winthrop University
  • Sumter High School

Job Titles Held:

  • Store Manager/Customer Service Sales Representative
  • Customer Service Agent
  • Customer Service Associate

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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