Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Coached all sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
Implemented new processes and identified poor work habits to improve effectiveness.
Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing training and encouraging use of their exceptional customer service skills and empathy.
Directed construction of product displays on a monthly basis, following corporate planograms, promotions and seasonal trends.
Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
Proactively identified performance gaps among associates and implemented process improvements to help grow them as employees.
Approved regular payroll submissions for employees within the Kronos software.
Coached sales associates on product knowledge by having them perform a scanner hunt to familiarize themselves with the store and where different product departments are located.
Bolstered sales volume by 7% in less than two years by implementing more creativity in the work done and encouraging all employees think creatively to find ways to help the store excel.
Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
Transported food to customer location within their theatres.
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