Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I am a Food and Beverage services professional, with seven years experience in a high volume, upscale club. I am dedicated to making sure food and beverage operations meet customer needs. Successful at growing revenues and maximizing profitability, I have a strong reputation for excellent customer service.

  • Certified in the NYC Food and Beverage Protection Course.
  • Excels at up-selling
  • Mastery of classic cocktail recipes
  • Strong mathematical aptitude
  • Friendly and enthusiastic
  • Excellent communication skills
  • Goal-oriented
  • Exceptional multi-tasker

I am a consistent top seller, with an SPS of 30% in sales and gratuity. I uphold a clean and organized eating, service and kitchen area. I have helped with preparation, set-up, and service for catering events. I efficiently take food orders, prepare and serve drinks for guests and cocktail servers, all while following established guidelines, procedures and policies. I am capable of providing excellent service in a high volume, fast paced environment; exceeding 60+ patrons per shift. I perform all transactions in a cordial, efficient and professional manner. I am responsible for checking patron's identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

02/XXX2 to Current
Store Manager Tempur Sealy International, Inc OH, State,

Assist in management, recruiting, and training new staff in three competitive Metro New York locations for the Company.

Direct and supervise employees in sales, inventory-taking and reconciling cash receipts.

Analyze marketing information and translate it into strategic plans.

Determine staff promotions and demotions, and terminated employees when necessary.

Complete weekly schedules according to payroll policies.

Work closely with the district manager to formulate and build the store brand.

2007 to Current
Server and Bartender Gotham Comedy Club City, STATE,

Greet newly seated guests in a friendly and timely manner.

I provide prompt, efficient, friendly, and quality service at all times.

Consistently keep bar and work areas clean and sanitary in compliance with bar standards, local, state, and federal laws.

Accurately and quickly calculate checks and balance cash register at all times.

Operate credit card machines correctly and quickly.

Participate in bar incentives and contests to drive sales and promote the venue.

Set up special events and private parties.

Maintain a positive working relationship with fellow staff and management.

Expected in XXX1
Bachelor of Science: General Studies
The New School - New York, NY

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