Over 28 years' experience in retail store management in positions of progressive responsibility including
Store Manager and Director of Operations of a large retail boxes. Possess strong leadership qualities,
including prioritizing Customer Service standards, effectively planning and executing strategies in all
areas of business, such as the presentation of merchandise, and all operational needs. Skilled at building
rapport with all management and associates as well as various vendors and possess effective time
management skills. Excellent qualifications in expense management, shortage prevention, staffing and
scheduling, merchandise flow, and the maintenance of housekeeping and safety standards. Continue
to be highly organized and possess ability to adapt quickly to changing priorities.
Skills
Strong leader
Training and development
Sense Of Urgency
Effective Listening
Champion in Guest Service
Adapt and Learn
Education
Benjamin Cardozo H. SBayside, Expected in – –High School Diploma: - GPA:
Work History
Bartell Drugs - Store Manager Lancaster, CA, 10/2016 - Current
Toys R Us / Babies R Us - Promoted to Commack, NY with
Continued responsibilities listed below with an increased volume store from 8 million dollars to 12.7
million dollars.
Organized a Large Charity event in December which brought in a $20K sale.
Provided training to Department Supervisors and associates on key elements for the Front End and
BOH areas as stated on the Routine Action Plan.
Provided continuous feedback to associates by recognizing and rewarding successful performance
and addressing performance-related problems.
Administered associate evaluations and wage increases in a timely manner.
Responsible for all accounting/cash accountability procedures.
Payroll functions.
Maintenance and accuracy of Sales Improvement System (SIS); Manager Not-on-Floor (NOF) and
floor capacity numbers; 100% bay audit completion.
Oversaw all store direct receiving.
Supervised all pricing and signing activities throughout the store.
Responsible for total store maintenance, including interior, exterior, equipment and grounds.
Acted as a role model of appropriate loss prevention/risk management behavior and ensures
associates are effectively trained in these areas.
Conducted monthly loss prevention and safety assessments, alarm and fire door tests.
Motivated associates, fostered teamwork and champions change when it occurs
Supervision and follow-up with other departments in Store Manager's absence.
Examined merchandise to verify that it was correctly priced and displayed.
Radial Commerce, Inc - Director of Operations Rialto, CA, 10/2006 - 10/2009
Promoted with continued responsibilities listed below with
an increased volume store from 45 million dollars to 84
million dollars.
Radial Commerce, Inc - Director of Operations Martinsville, VA, 10/2005 - 10/2006
Promoted from Assistant Operations Manager to Director of Operations
Ensured Customer Service was a top priority for all associates and management by providing
training and motivation programs and modeling appropriate response and behavior on the selling
floor.
Spent 90% of time on selling floor in order to maximize customer service, associate development,
merchandising standards, business sales, and operational standards.
Responsible for entire store operation in absence of store manager.
Implemented all merchandising standards through creative presentation and responsible for all floor
moves.
Recruited and selected talented store management team, selling and support staff.
Trained, motivated and developed management and associates skills through modeling and
vendor trainings to achieve appropriate product knowledge and maximize business opportunities.
Ensured all procedures, policies, exposure standards and shortage awareness are thoroughly
understood by all management teams and associates.
Oversaw all payroll/non-payroll expense control - directly responsible for EBIT $ and %.
Directed the receiving and processing of all merchandise receipts.
Analyzed store shortage and implemented reduction initiatives.
Initiated and implemented safety programs.
Directed total store maintenance.
Department Of Veterans Affairs - Assistant Director Columbus, OH, 08/2002 - 10/2005
Promoted with continued responsibilities listed below with an increased volume store from 80 million dollars to
approximately 140 million dollars.
New York University - Assistant Director of Operations Brooklyn, NY, 03/2002 - 08/2002
Promoted from Department Manager to Assistant Operations DirectorÂ
Recruited, interviewed, and selected qualified receiving and processing managers and support
staff.
Ensured all procedures, policies, exposure standards and shortage awareness are thoroughly
understood by receiving and processing managers, office manager and support staff.
Oversaw merchandise receiving, processing and floor disposition.
Ensured associate and customer safety by implementing store/company safety programs.
Assisted in payroll/non-payroll expense management.
Allocated staffing and scheduling budgets.
Oversaw the maintenance of stockrooms and customer service areas such as gift wrap, carry-out,
fitting rooms etc.
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