Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Over 28 years' experience in retail store management in positions of progressive responsibility including Store Manager and Director of Operations of a large retail boxes. Possess strong leadership qualities, including prioritizing Customer Service standards, effectively planning and executing strategies in all areas of business, such as the presentation of merchandise, and all operational needs. Skilled at building rapport with all management and associates as well as various vendors and possess effective time management skills. Excellent qualifications in expense management, shortage prevention, staffing and scheduling, merchandise flow, and the maintenance of housekeeping and safety standards. Continue to be highly organized and possess ability to adapt quickly to changing priorities.
Skills
  • Strong leader
  • Training and development
  • Sense Of Urgency
  • Effective Listening
  • Champion in Guest Service
  • Adapt and Learn
Education
Benjamin Cardozo H. S Bayside, Expected in High School Diploma : - GPA :
Work History
Bartell Drugs - Store Manager
Lancaster, CA, 10/2016 - Current
  • Toys R Us / Babies R Us -  Promoted to Commack, NY with Continued responsibilities listed below with an increased volume store from 8 million dollars to 12.7 million dollars.
  • Organized a Large Charity event in December which brought in a $20K sale.
  • Managed staff of 62 sales associates, 7 team leaders and 3 assistant managers.






Edible Arrangements - Store Manager
Saint Petersburg, FL, 10/2011 - 10/2016
  • Promoted from Assistant Manager to Store Manager
  • Coached and developed Assistant Managers, other staff members and associates.
  • Held staff meetings, daily meetings and "all attend" meetings with associates following the communication SOP.
  • Clearly communicated Company vision, goals and strategies.
  • Energized and encouraged selling skills and guest delight.
  • Developed these skills through coaching, following-up and interacting with guests on the floor.
  • Managed the financial performance of the business unit including sales, profitability and key metrics through proper and ethical in-store operations.
  • Ensured all initiatives were rolled out and completed in a timely manner in accordance with all Company (SOP) policies, standards and procedures.
  • Drove sales through proper standards in guest service, merchandising, promotional activity and well-trained associates.
  • Responsible for the quality of store associates.
  • Actively participated in the recruiting, selection and orientation of all new team members.
  • Actively recruited quality candidates for the company.
  • Networked and worked effectively with other store, district and regional teams to seek information, resolved problems and communicated issues.
  • Maintained awareness of retail trends and competition and provided feedback to DM and/or regional leadership team.
  • Ensured that store standards and conditions were, at all times, consistent with the "Store Standards of Excellence" guidelines.
  • Assigned employees to specific duties to best meet the needs of the store.


Sprouts Farmers Market - Assistant Store Manager
Lakewood, CO, 04/2010 - 10/2011
  • Provided training to Department Supervisors and associates on key elements for the Front End and BOH areas as stated on the Routine Action Plan.
  • Provided continuous feedback to associates by recognizing and rewarding successful performance and addressing performance-related problems.
  • Administered associate evaluations and wage increases in a timely manner.
  • Responsible for all accounting/cash accountability procedures.
  • Payroll functions.
  • Maintenance and accuracy of Sales Improvement System (SIS); Manager Not-on-Floor (NOF) and floor capacity numbers; 100% bay audit completion.
  • Oversaw all store direct receiving.
  • Supervised all pricing and signing activities throughout the store.
  • Responsible for total store maintenance, including interior, exterior, equipment and grounds.
  • Acted as a role model of appropriate loss prevention/risk management behavior and ensures associates are effectively trained in these areas.
  • Conducted monthly loss prevention and safety assessments, alarm and fire door tests.
  • Motivated associates, fostered teamwork and champions change when it occurs
  • Supervision and follow-up with other departments in Store Manager's absence.
  • Examined merchandise to verify that it was correctly priced and displayed.





Radial Commerce, Inc - Director of Operations
Rialto, CA, 10/2006 - 10/2009
  • Promoted with continued responsibilities listed below with an increased volume store from 45 million dollars to 84 million dollars.




Radial Commerce, Inc - Director of Operations
Martinsville, VA, 10/2005 - 10/2006
  • Promoted from Assistant Operations Manager to Director of Operations
  • Ensured Customer Service was a top priority for all associates and management by providing training and motivation programs and modeling appropriate response and behavior on the selling floor.
  • Spent 90% of time on selling floor in order to maximize customer service, associate development, merchandising standards, business sales, and operational standards.
  • Responsible for entire store operation in absence of store manager.
  • Implemented all merchandising standards through creative presentation and responsible for all floor moves.
  • Recruited and selected talented store management team, selling and support staff.
  • Trained, motivated and developed management and associates skills through modeling and vendor trainings to achieve appropriate product knowledge and maximize business opportunities.
  • Ensured all procedures, policies, exposure standards and shortage awareness are thoroughly understood by all management teams and associates.
  • Oversaw all payroll/non-payroll expense control - directly responsible for EBIT $ and %.
  • Directed the receiving and processing of all merchandise receipts.
  • Analyzed store shortage and implemented reduction initiatives.
  • Initiated and implemented safety programs.
  • Directed total store maintenance.


Department Of Veterans Affairs - Assistant Director
Columbus, OH, 08/2002 - 10/2005
  • Promoted with continued responsibilities listed below with an increased volume store from 80 million dollars to approximately 140 million dollars.




New York University - Assistant Director of Operations
Brooklyn, NY, 03/2002 - 08/2002
  • Promoted from Department Manager to Assistant Operations Director 
  • Recruited, interviewed, and selected qualified receiving and processing managers and support staff.
  • Ensured all procedures, policies, exposure standards and shortage awareness are thoroughly understood by receiving and processing managers, office manager and support staff.
  • Oversaw merchandise receiving, processing and floor disposition.
  • Ensured associate and customer safety by implementing store/company safety programs.
  • Assisted in payroll/non-payroll expense management.
  • Allocated staffing and scheduling budgets.
  • Oversaw the maintenance of stockrooms and customer service areas such as gift wrap, carry-out, fitting rooms etc.




Hussmann Ltd - Sales Manager
Suwanee, GA, 04/1XXX - 03/2002
  • Recruited and selected service -minded sales associates.
  • Trained, motivated and developed selling staff to reach their fullest potential and to maximize business opportunities.
  • Created a positive work environment that resulted in retention and turnover reduction.
  • In conjunction with senior merchant, planned and executed floor moves, product placement and sales promotion set-up.
  • Identified best sellers and key items and communicated merchandise needs to Regional.
  • Capitalized on business opportunities and developed strategies to impact deficient businesses.
  • Ensured all procedures, policies, exposure standards and shortage awareness are thoroughly understood.


Hyatt - Assistant Sales Manager
Charlotte, NC, 1995 - 1XXX
  • Assisted with training, motivating and developing selling staff to reach their fullest potential and to maximize business opportunities.
  • Assisted in creating a positive work environment that resulted in retention and turnover reduction.
  • Assisted in setting an example of great service to Macy's customers.
  • Maintained floor and fitting room presentation standards.
  • Monitored and addressed performance issues on a timely basis.
  • Assisted in empowering and developing team.

Hyatt - Assistant Sales Manager
Indian Wells, CA, 1992 - 1995
  • Assisted in execution of company directives.
  • Assisted in driving policies and procedures regarding credit and customer service.

Hyatt - Assistant Sales Manager
Moore, OK, 1989 - 1992
  • Motivated sales team to increase productivity.
  • Initiated daily meetings to ensure product knowledge.

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Resume Overview

School Attended

  • Benjamin Cardozo H. S

Job Titles Held:

  • Store Manager
  • Store Manager
  • Assistant Store Manager
  • Director of Operations
  • Director of Operations
  • Assistant Director
  • Assistant Director of Operations
  • Sales Manager
  • Assistant Sales Manager
  • Assistant Sales Manager
  • Assistant Sales Manager

Degrees

  • High School Diploma

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