An aggressive Store Manager driven to exceed sales goals and corner the market in the wireless industry. Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Experienced and adept at problem solving, customer service and hiring and training hardworking, quality staff.
Responsible for daily and monthly sales and customer service results in a service and repair wireless retail store. Recruited and trained all new hires and assisted in the ongoing training of representatives throughout Houston for Sprint's Small Business Products and Services. Utilize down time for in store training on products and sales techniques. Reach out to local businesses to build relationships and set up outside events to drive traffic into the store. Daily follow up with customers to uncover sales opportunities. Maintain weekly operation compliance expectations. Exceed sales expectations consistently across all metrics. Inspire loyalty and drive teamwork across sales staff.
Launched CLEAR Retail in Austin. Educated potential customers about CLEAR's products and services to meet and exceed weekly sales goals. Managed operations out of the kiosk and set up outside events with local businesses to promote our product. Consistently the number one retail sales representative in Austin during my employment.
Attained sales goals while helping customers choose a vehicle.
Achieved and exceeded all goals in sales, customer services and operations. Assumed responsibility of monthly inventory counts, planogram, weekly returns, weekly manager conference calls, sales goals for the team, scheduling and motivating and developing employees. Coordinated outside events to promote in store traffic. Elected to the T-Mobile South Texas Senate (an elite group of representatives called together to enrich the retail store experience).
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