Walgreens | Lakewood, COStore Manager06/2010 - Current
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Updated store pricing, signage and merchandising based on current promotions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Processed shipments and maintained stock shelf organization.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Assessed, optimized and elevated operations to target current and expected demands.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Interviewed, hired, supervised and trained 24-30 employees and instituted mentoring program to develop skills, leadership and employee excellence. Evaluated performance and enforced disciplinary actions.
Diminished total loss by [Number]% by implementing effective operational improvements.
Prioritized sanitation, safety and health standards in work areas.
Maintained daily record of all transactions.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Oversaw inventory management to minimize waste.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delivered excellent customer service by greeting and assisting each customer.
Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Created attractive store displays to generate customer interest and boost sales.
Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
Participated in district Store Manager meetings on basis.
Fostered healthy team environments to promote collaboration and boost productivity.
Maintained adequate temperature and humidity in stockrooms as well as the store.
Enforced adherence to policies, standards and security protocols.
Counted cash drawers and made bank deposits.
Arranged and coached team members to manager inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Worked closely with District Manager and Healthcare Supervisor to formulate and build store brand and strategy.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into the AS400 system.
Implemented succession planning by training and developing 4 associates into leadership positions.
Strengthened work flow productivity by hiring, managing and developing top talent.
Wrote order supply requests to replenish merchandise and submitted to District Manager and Facilities Manager for sign-off.
Greeted and assisted all customers daily in high-traffic retailer.
Proactively identified and solved complex problems, including [Type] and [Type] that impacted operations management and business direction.
Collaborated with fellow Store Managers to recruit and develop personnel and cultivate top performance.
Assumed positions of associate and assistant manager before promotion to store manager.
Supported management in exceeding customer service and quality standards.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Coached and empowered employees by creating and sharing motivational vision plans.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Nonesuch Records | Morrison, COStay at Home Mom09/2008 - 06/2010
Took care of our daughter who was 5 years old, including but not limited to having fun with her and disciplining her as needed.
Ensured she arrived to school on time resulting in perfect attendance for the year.
Motivated and encouraged my daughter to have good penmanship, resulting her receiving a reward for the first Kindergartner to be able to legibly write her first and last name for the year.
Arranged "play dates" for my daughter and her friends, where I oversaw the safety and security of the children.
Volunteered at the school for various in class needs as well as crossing guard before and after school 5 days a week.
Prepared meals and kept a clean and organized house.
Ensured all house hold bills were paid on time and kept organized documentation of all finances.
Extended Stay Hotels | Cherry Creek, COGeneral Manager09/2004 - 09/2008
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Encouraged, trained and disciplined employees to maximize performance.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Managed scheduling for 10 employees to ensure optimal productivity.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Consistently complied with company policies and government regulations.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using creative solutions and team rewards.
Boostedcustomer base, acquiring new customers and identifying needs to deliver relevant products.
Tracked weekly sales to develop senior leadership reports for business development planning.
Education and Training
University of Colorado Denver | Denver, COBachelor of Arts in Psychology05/2001