Store Manager Resume Example
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Reliable Store Manager with 10+ years in service, sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Recognized for performance excellence in operations and customer care, with unparalleled communication and relationship-building talents.
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- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Boosted sales by incorporating educational content within social media and brand marketing.
- Oversaw all store operations.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Sole creator of cosmetics & nutrition formularies.
- Curating herbal protocols after providing a thorough client intake & consultation.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Identified client business and operational needs and introduced services to provide solutions.
- Created efficient schedules & work structures which cut labor costs by 50%
- Creative solutions to drive sales involving food & beverage classes for staff, DOH study sessions, menu prompts, etc.
- Created & maintained wonderful rapport with vendors and negotiating deals in favor of the company.
- Fulfilled financial responsibilities (invoicing, payroll, budgeting P&Ls, etc).
- Content development for social media platforms & curating for art exhibitions within the space.
- Trained over 40 employees on business principles, best practices, protocol and system usage.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed 4 managers and 40 associates to generate over $1.5 million in revenue.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Created cosmetics & nutrition formularies.
- Worked closely with project managers on product development & updating educational content regarding raw materials, extraction methods & technologies.
- Curated & taught hands-on herbalism workshops.
- Assisted in daily store recovery and replenishment.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Educated clients on benefits of products with full consultation, including cosmetic application.
- Determined cosmetic needs based on customer's personal features and preferences.
All-State Sight Reading & Choral Performance, both Superior
Lauren Burke | CEO | Sacred Botanica | 2020-present lauren.sacredvibes@gmail.com (917)-886-1905
Geneva Williams | Operating Owner | Julia's Beer & Wine| 2019-present gwilliams4321@gmail.com (630)-300-4291
Mark Trzupek | Operating Owner/Manager | 983 Bushwick’s Living Room | 2016-2020 Mark.trzupek@gmail.com (917)-808-5888
Spiritual Herbalism, Restorative Land & Food Justice, Music, Arts & Crafts, Esoteric Sciences, Spirituality, Botany.
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Resume Overview
- Sacred Vibes Healing
- Florida Agricultural And Mechanical University
- Dillard High School
- Store Manager
- Creator/Owner
- General Manager
- Manager of Cosmetic Research & Development
- Herbalist Certification
- Bachelor of Science
- Diploma
