Store Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Store Manager with 10+ years in service, sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Recognized for performance excellence in operations and customer care, with unparalleled communication and relationship-building talents.

  • Store operations oversight
  • Store opening and closing procedures
  • Staff training and development
  • Team-oriented
  • Reliable
  • Outstanding communication skills
  • Strong interpersonal skills
  • Project management
  • Program implementation
  • Retail inventory management
  • Accurate cash handling
  • Schedule management
  • Microsoft Office expertise
  • Product organization
  • Store maintenance
  • Customer relations
  • Conference planning
  • Database management
  • Fast learning
01/2020 to Current Store Manager Movado Group Inc. | Saint Augustine, FL,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Boosted sales by incorporating educational content within social media and brand marketing.
  • Oversaw all store operations.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
05/2016 to Current Creator/Owner Fenton Family Dealerships | Northampton, MA,
  • Sole creator of cosmetics & nutrition formularies.
  • Curating herbal protocols after providing a thorough client intake & consultation.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
08/2016 to 03/2020 General Manager 983 Bushwick’s Living Room | City, STATE,
  • Created efficient schedules & work structures which cut labor costs by 50%
  • Creative solutions to drive sales involving food & beverage classes for staff, DOH study sessions, menu prompts, etc.
  • Created & maintained wonderful rapport with vendors and negotiating deals in favor of the company.
  • Fulfilled financial responsibilities (invoicing, payroll, budgeting P&Ls, etc).
  • Content development for social media platforms & curating for art exhibitions within the space.
  • Trained over 40 employees on business principles, best practices, protocol and system usage.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed 4 managers and 40 associates to generate over $1.5 million in revenue.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
03/2018 to 02/2019 Manager of Cosmetic Research & Development Papa Rozier Farms | City, STATE,
  • Created cosmetics & nutrition formularies.
  • Worked closely with project managers on product development & updating educational content regarding raw materials, extraction methods & technologies.
  • Curated & taught hands-on herbalism workshops.
  • Assisted in daily store recovery and replenishment.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Determined cosmetic needs based on customer's personal features and preferences.
Education and Training
Expected in 03/2021 Herbalist Certification | Spiritual Herbalism Sacred Vibes Healing, Brooklyn, NY, GPA:
Expected in 05/2012 Bachelor of Science | Broadcast Journalism Florida Agricultural And Mechanical University, Tallahassee, FL GPA:
Expected in 05/2006 Diploma | Dillard High School, Fort Lauderdale, FL, GPA:

All-State Sight Reading & Choral Performance, both Superior


Lauren Burke | CEO | Sacred Botanica | 2020-present (917)-886-1905

Geneva Williams | Operating Owner | Julia's Beer & Wine| 2019-present (630)-300-4291

Mark Trzupek | Operating Owner/Manager | 983 Bushwick’s Living Room | 2016-2020 (917)-808-5888


Spiritual Herbalism, Restorative Land & Food Justice, Music, Arts & Crafts, Esoteric Sciences, Spirituality, Botany.

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Resume Overview

School Attended
  • Sacred Vibes Healing
  • Florida Agricultural And Mechanical University
  • Dillard High School
Job Titles Held:
  • Store Manager
  • Creator/Owner
  • General Manager
  • Manager of Cosmetic Research & Development
  • Herbalist Certification
  • Bachelor of Science
  • Diploma

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