Store Manager Resume Example
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STORE MANAGER
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
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Experience
02/2014 to 11/2019
Store ManagerHome Depot － Cumming , GA
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Managed special store projects to improve store-wide processes and operations.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
- Negotiated and worked with local vendors to keep and build community relations.
- Protected company assets and reduced shrink by adhering to loss prevention standards.
- Drove sales and profit by driving top line sales, creating and modeling behaviors to support a culture of selling, expense control, profit//loss management,
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
- Partnered with District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
02/2017 to 06/2017
Political ConsultantCanada Goose － Bellevue , WA
- Recommended institutional and organizational changes to existing programs and policies based on political implications.
- Aided the Candidate in developing the campaign strategy and plan
- Studied Candidate's area to develop and implement enhancement recommendations and facilitate results.
11/2007 to 11/2013
Sales Associate/Stock ManagerThe Coach Store － City , STATE
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Stayed up to date on store promotions, payment policies and security practices.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Won store sales competition for being top 10 in sales for our volume size resulting in a bonus and acknowledgement by the CEO.
04/2011 to 10/2011
Sales AssociateKay Jewelers － City , STATE
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Processed orders through system and coordinated product deliveries.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Some College (No Degree): Accounting And Business ManagementMississippi State University － City, State
Some College (No Degree): Accounting Mississippi Gulf Coast Community College － City
Some College (No Degree): Architectural Drafting TechnologyMississippi Gulf Coast Community College － City
11/2018
Real Estate DevelopmentREAL ESTATE TRAINING INSTITUTE － City
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Resume Overview
School Attended
- Mississippi State University
- Mississippi Gulf Coast Community College
- REAL ESTATE TRAINING INSTITUTE
Job Titles Held:
- Store Manager
- Political Consultant
- Sales Associate/Stock Manager
- Sales Associate
Degrees
- Some College (No Degree) : Accounting And Business Management
Some College (No Degree) : Accounting
Some College (No Degree) : Architectural Drafting Technology
Real Estate Development
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