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Store Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly motivated General Manager with 10 + years in Luxury Retail seeking a position in management and growth opportunity. Fully verse in all aspect of leadership and merchandising. Successful at implementing strategic approaches to drive daily operations. Proven track record for consistent performance excellencies. Adept in motivating, training and developing team members to exceed performance experience.

Skills
  • Excellent customer service skills
  • Customer-oriented
  • Strategic thinker
  • Team leadership and coaching
  • Relationship building and management
  • Maximizing Profitability
  • Training and Development
  • Goals and Performance
  • Merchandising
Work History
Store Manager, 05/2019 to 02/2021
Cost Plus World Market Windsor, VA,
  • Overseen all aspect of operations including P&L.
  • Exceed sales expectations over plan and goal, with proven track records.
  • Build value, effective negotiations, amplified trust and loyalty during sales presentation.
  • Excellent client evaluation skills with the ability to resolve issues promptly to provide the necessary resources for clients.
  • Contributed to reaching customer service satisfaction goals while fallowing company protocol and providing exceptional customer service.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Created road maps for team members to exceed goals setters and expectations.
  • Conduct team building, established business recap and forecast.
  • Train, coach and mentored team members to ensure successful productivity and ultimate customer satisfaction.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Retail Store Manager, 02/2018 to 01/2019
Cvs Health Cartersville, GA,
  • Increase sales target by exceeding 30% over plan.
  • Build strong clienteling strategies, increase retentions and customer loyalty.
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction. Met business and customer needs consistently.
  • Properly organized documentations pertaining to clients with upmost confidentiality and care.
  • Delegated daily team assignments to maintain productivity by setting clear expectations.
  • Built strong reputation in Park Avenue, by quickly addressing all customer concerns or request while being committed to delivering excellent customer service.
  • Provided positive constructive feedback, coach the moment.
  • Assisted through out sales negotiations process when necessary while fallowing company protocols.
  • Build a strong vendor relationship by inviting them for training sessions and create in store event branding.

  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Retail Store Manager, 08/2017 to 02/2018
Cvs Health Cave Creek, AZ,
  • Delivered effective leadership, trough team building, motivation and mentoring.
  • Implemented strategic planning capabilities with effective organizations skills.
  • Exceed performance expectations by training team members daily on importance to implement the GUESTS experience.
  • Lead and inspire team members trough effective coaching and performance management.
  • Build strong clientele relationships trough daily reach out.
  • Conducted weekly recap, delivered performance one on one, road map to meet goals standards and expectations.
  • Plan, delegated and prioritize daily responsibilities and staffing according to traffic flow and planning tools.
  • Creating positive team atmosphere geared towards achieving sales and profit goals.
  • Optimized store displays and appearance via strategic merchandising.
Retail Store Manager /Visual Merchandiser Manager, 01/2010 to 08/2017
Erwin Pearl Inc City, STATE,
  • Traveled, trained, develop team members and Store Managers nationwide.
  • Open 8 new stores during my tenure.
  • Provide visual merchandising guidelines on bi-weekly basis or upon arrival of new collections.
  • Provide visual merchandising direction at Macy's for collection designed by Erwin Pearl for Charter Club.
  • Conducted intensive training and development by creating training manual and skill practice manual for Erwin Pearl.
  • Ensure adequate stock level of merchandises at each store locations.
  • Provided product knowledge and feedback on products directly with President.
  • Conducted intensive meeting on daily reach out , clientele and capture of all information necessary to build strong clientele relationship, customer loyalty and retention to ensure continuous improvement.
  • Responsible for managing sales operations for several South Florida locations.
  • Advanced knowledge in asset protection, inventory control, visual merchandising, human resource functions of the store to ensure great customer experience and maximize profitability.
  • Provide strong verbal communications utilizing positive constructive feedback.
  • Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards.
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
Education
High School Diploma: , Expected in
to
Sainte Clotilde - Amboise, France ,
GPA:
Certifications
  • Licensed , All Lines Claim Adjuster 620

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Sainte Clotilde
Job Titles Held:
  • Store Manager
  • Retail Store Manager
  • Retail Store Manager
  • Retail Store Manager /Visual Merchandiser Manager
Degrees
  • High School Diploma