store manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-oriented store manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Training and development
Talent development
Focused on customer satisfaction
Team management
Excellent communication skills
Complex problem solving
Excellent time management skills
Accomplishments
Drove customer loyalty and satisfaction above 90%, by implementing high customer service standards, through driving service oriented behaviors and monitoring associates progress.
Reduced staff turnover by 40% in one year by implementing several well-received team and morale-building programs.
Received a Best at BBW award, and was recognized for being a top performer in 2013 and 2014.
Experience
02/2013 to 07/2015STORE MANAGERGoodwill Of North Georgia | Winder, GA,
Grew sales to 2.7 million dollars through implementation of sales strategies and customer service excellence.
Tested sales tracking and high performance selling culture, which has been adapted company wide.
Decreased store's shrink to 0.5% through daily inventory monitoring, and implementation of loss prevention policies, which resulted in 4% increase in sales.
Was recognized as a top performing store manager two years in a row for exceeding quarterly and annual sales goals.
Managed one of the highest volume stores in the region, achieving high customer satisfaction rates.
06/2012 to 10/2012OPERATIONS SPECIALISTNutrien Ltd. | Saline, MI,
Assisted senior operations director in control and monitoring of all funds and trading activities of the company.
Provided quality control for funds, new accounts, and expired trades.
Ensured that all activity was in compliance with CBOT regulations by reviewing each trade daily.
Performed month-end account analysis and created monthly statements for client's funds.
Monitored and addressed margin calls, performed wire transfers, executed expired trades, and prepared daily and monthly statements.
10/2009 to 06/2012CUSTOMER SERVICE MANAGERComfort Systems Usa | Bristol, VA,
Supported all operational and financial activities, including preparing the branch for internal audits, opening deposit accounts, and submitting loan and credit applications.
Successfully passed every audit, and helped other branches in their preparations for internal reviews.
Reviewed all newly opened accounts for accuracy and compliance with policies and procedures.
Monitored accounts daily for signs of fraudulent activity.
Analyzed financial data, and developed business plan for maximum profitability and effectiveness.
Actively recruited and oversaw training for all new branch employees in financial risk management, fraud prevention, and knowledge of regulations.
Implemented annual performance appraisals for all branch staff.
11/2007 to 06/2009CUSTOMER SERVICE MANAGER IIRiverview Bancorp Inc | Ridgefield, WA,
Responsible for daily operations and sales activities of the financial center.
Kept branch in compliance with all bank policies and procedures.
Performed the center's self-assessments monthly.
Provided assistance to other branches in the district in daily reports, analyzing and summarizing performance, and helped with monthly audits.
Had direct management responsibilities for the operational and referral activities of teller and banker staff.
In 8 months was promoted to a Customer Service Manager level II and transferred to one of the top producing branches in the region with higher traffic.
Increased center's productivity by developing team members through training and coaching.
Educated customers on the variety of loan products and available credit options.
10/2006 to 11/2007ASSISTANT BRANCH MANAGERConnex Credit Union | City, State,
Assisted Branch Manager in all aspects of bank operations and sales.
Prepared branch for internal audits by performing daily review of all financial data, including new accounts, loan applications, credit accounts and teller daily work.
Reviewed branch for compliance with all bank policies and procedures.
Managed payroll, and conducted staff coaching in operational activities.
Provided regular monitoring of team sales results and provided sales leadership to ensure depository growth and achievement of branch goals.
Education
Expected in May 2007 to to BACHELOR OF SCIENCE | BUSINESS MANAGEMENTNATIONAL-LOUIS UNIVERSITY, Wheeling, ILGPA: GPA: 4.0/4.0 BUSINESS MANAGEMENT GPA: 4.0/4.0
Expected in to to | BUSINESS MANAGEMENT, , GPA: GPA: 4.0/4.0 GPA: 4.0/4.0 Skills
accounting, compliance audits, customer service, due diligence, financial reviews, funds management, internal audits,
loss prevention, quality control and assurance, risk management, selling, retail and banking, coaching, leadership.
Skills
accounting, banking, business plan, coaching, Excellent communication, compliance audits, credit, client, customer satisfaction, Customer Service, due diligence, financial, Financial analysis and planning, funds, internal audits, inventory, leadership, team leadership, loss prevention, director, payroll, performance appraisals, policies, problem solving, producing, quality control, retail, risk management, selling, sales, store manager, time management
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