Store Manager equipped with experience in luxury retail management and sales. Employs natural leadership abilities and operational strengths to maximize results.
Promoted to Store Manager seven months after joining the store as the Operations Manager. Developed and implemented new inventory and audit procedures which resulted in store's first ever perfect inventory count.
Oversee all front and back office operations of the store. Define annual sales targets and analyze business and trends. Recruit, develop and train new sales team members. Develop and retain loyal client base; repeat clients up from 20% to 39% in first year. Improved company key performance indicators, such as ADT +6%, UPT +3% and AUR +3%.
Created and enforced a monthly audit schedule which lead to store's first perfect inventory. Managed daily counts, monthly audits and quarterly inventories. Managed repair business. Cross-train Sales Professionals on operations policies and procedures. Managed operating budgets and reduced company operating expenses by 7%.
Assisted in the opening of new Flagship store, and successfully transitioned all daily operations from old store to new Flagship location. Provided sales support. Organized and managed inventory. Developed a product handling manual for Bridal and Couture which served as a training model for all retail stores.
Assisted in the grand opening of retail location. Designed displays to make the store experience interactive and engaging. Chosen by Store Manager to attend all line presentations and reviews at J.Crew Headquarters as a visual merchandising liaison.
Created promotional plans and marketing strategies for facility. Reviewed and approved billing invoices and expense reports. Maintained budget and inventory. Managed daily schedules and responsibilities of five team members. Served as communication liaison between team, customers and other franchises.
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