Store Manager Resume Example
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STORE MANAGER
Summary
Store Manager adept at communicating company mission and directives. Clearly explains reasons behind store policies and procedures to foster employee compliance.
Customer-oriented Store Manager offering over 10years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Skills
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Experience
Store Manager
Norfolk , NEAkrs Equipment/Oct 2005 to Feb 2019
Norfolk , NEAkrs Equipment/Oct 2005 to Feb 2019
Oversaw inventory management to minimize waste.
.Shared product knowledge with customers and made personal recommendations, which boosted
Hired, trained and managed team of 12 associates, including evaluating performance and enforcing disciplinary actions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Exceeded specific team goals and resolved issues
- Worked closely with floor staff to formulate and build store brand
- Analyzed marketing information and translated into strategic
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Updated store pricing, signage and merchandising based on current promotions.
- Maintained adequate temperature and humidity in stockrooms.
- Improved efficiency through supervising daily staff assignments and tasks,
- Supported management in exceeding customer service and quality standards.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Implemented succession planning by training associates into leadership positions.
- Created attractive store displays to generate customer interest and boost sales.
- Upselling and cross-selling.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Head Cake Decorator HI in
Seattle , WATwitch/Dec 2014 to Mar 2018
Seattle , WATwitch/Dec 2014 to Mar 2018
- Recruited, trained and supervised bakery staff.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Stocked shelves and ordered inventory when product stock became low.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Took custom orders from clients and provided accurate quotes.
- Produced frostings and creams for cakes and other edibles.
- Performed inventory and ordered more supplied and ingredients.
- Handled cash, credit card and check transactions.
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment.o
- Assisted in the growth of sales by maintaining professional customer service and preparing visually appealing displays.
- Created attractive dessert trays for catering events.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assisted customers with planning cake vision, including color, theme and size.
- Designed cakes and cake decorations.
Office Manager
Redwood City , CAGartner/Feb 2001 to Dec 2004
Redwood City , CAGartner/Feb 2001 to Dec 2004
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Oversaw office financial management, including AP/AR and payroll administration.
- Scheduled appointments and maintained master calendar.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Planned and executed successful corporate meetings, lunches and special events for groups
- Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
- Saved time, spearheading special projects through effective emergency resolution.
- Increased office organization by developing more efficient filing I'msystem and customer database
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Sales Executive
City , STATEElisade Toyota Nigeria/Sep 1997 to Dec 2000
City , STATEElisade Toyota Nigeria/Sep 1997 to Dec 2000
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
- Created and delivered sales presentations demonstrating value through cost reduction, and customer satisfaction.
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
- Provided competitive deals for customer
- Responded quickly to customer concerns and inquiries by phone or email
- Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.
Education and Training
City And Guilds: Design And Craft in Sugarcraft And SugarflowerCentral Bedfordshire college Oct 2009City, State
Bachelor of Arts: Business Administration And ManagementYaba College of Technology Nov 1993City, State
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Resume Overview
School Attended
- Central Bedfordshire college
- Yaba College of Technology
Job Titles Held:
- Store Manager
- Head Cake Decorator HI in
- Office Manager
- Sales Executive
Degrees
- City And Guilds : Design And Craft in Sugarcraft And Sugarflower
Bachelor of Arts : Business Administration And Management
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