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Store Manager Resume Example

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STORE MANAGER
Summary

I am an articulate sales associate driven to succeed with strategic planning and client relationship management expertise. I am a fast paced worker, people oriented and punctuate. I enjoy working with a team to get the job done. I feel that with my 3 years of manager in training position for AT&Tmp;T I could be a great sales manager and will be able to not only provide but exceed the essential functions of the job. Skills that I see myself having is being bilingual and being able to capitalize on more than one cliental. I can demonstrate the ability to complete tasks accurately despite interruptions and competing demands.

Experience
Store Manager
City, StateCompany Name/Jun 2019 to Current
  • Created store schedules to meet expected coverage and maintain a healthy work environment.
  • Performed daily one on ones with sales rep to perfect customer interactions.
  • Submitted weekly observations in regards to employees sales.
  • Developed and implemented promotional flyers to drive business success.
  • Reorganized sales floor to improve product visibility.
  • Implemented a broader planogram for employees to follow.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delegated work to employees based on daily goals and store needs.
  • Coordinated daily sales reports and made bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Took over store with many issues from previous management and was able to delegate and fix customers billing mistakes.
  • Completed daily inventory counts/opening checklist to insure that the store was ready for opening.
Manager in Training
City, StateCompany Name/Jan 2017 to May 2019
  • Planned and developed strategies to increase sales and territory or market positioning for diverse product lines
  • Addressed customer complaints to drive satisfaction and adjusted operational strategies to reduce issues
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Taught new hires how to meet operational and sales goals with proactive strategies
  • Taught staff how to handle difficult situations with calm and professionalism
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness
Sales Representative
City, StateCompany Name/Jul 2015 to Jan 2017
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
  • Built client base and promoted products to new and existing clients
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Negotiated and closed deals with minimal oversight
  • Sold various products by explaining unique features and educating customers on proper application
Experience
  • Apple Master- Mobility
  • Best Buy - Riverside, CA - October 2013 to July 2015
  • Responsibilities
  • Built a personal connection with each customer I interacted with
  • Created unique solutions to meet customers needs
  • Maintain Department displays and demos
  • Kept product up to date and in stock on the sales floor
  • Met Sales Quota
  • Awarded several awards for customer satisfaction
  • Awarded MVP for the department of Tablets for the Fall Quarter
  • Led the department in (RPH) Revenue Per Hour
  • As Seasonal led the department in Credit Cards Applications
  • Skills Used Being Bilingual helped me out tremendously, was able to interact with both English and Spanish speakers
  • Kept surpassing sales quotas with fast paced working
  • Multitasking skills are above and beyond, able to help customers out and keep product on the floor up to date
Experience
  • Material Handler Merrick Engineering - Corona, CA - May 2012 to February 2013 Responsibilities Organizing the boxes with hangers.
  • Carrying boxes to pallets.
  • Moving pallets to the wrapping zone.
  • Moving pallets to shipping area.
  • Scanning all pallets that are being sent out to different locations and entering them in the computer.
  • Skills Used Fast Paced Worker, essential techniques, team worker.
Education
AA: Business AdministrationNorco College2016City, StateBusiness Administration
Skills

Manager experience, Apple consultant, fluent In Spanish, Microsoft Word, Excel, and PowerPoint

Additional Information
  • AWARDS Most Valuable Player August 2014 Awarded for being the best sales consultant in the department of Tablets, MP3, and Mobile Phones. Have been Awarded more than 13 Customer Satisfactory Awards from Best Buy.
  • Awarded Top Store AAR(Accessory Attachment Rate) for the month of July, August of 2019. (AT&T)
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Resume Overview

School Attended

  • Norco College

Job Titles Held:

  • Store Manager
  • Manager in Training
  • Sales Representative

Degrees

  • AA : Business Administration

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