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Store Manager Resume Example

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STORE MANAGER
Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Risk management
  • Outstanding communication skills
  • MS Office proficient
  • Team-oriented
  • Reliable
  • Accurate cash handling
  • Customer service
  • Collecting information
  • Ability to type 40 WPM
  • Meticulous attention to detail
  • Verifying data accuracy
  • Critical thinker
  • Invoice processing
  • Customer service-oriented
  • Time management
  • Excellent communication skills
  • Strong problem solver
  • Understands grammar
Education and Training
05/2013
High School Diploma
Acceleration AcademyOrlando, FL
  • Honor Roll for 3 years
  • Dean's List Honoree for 2 years
  • Basketball Player/Captain
  • 4.2 GPA
  • Ranked 10 in Top 25 of class
Business Management
Hillsborough Community CollegeTampa, FL
Summary

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Hardworking and reliable with strong ability in communication and Microsoft and POS systems. Highly organized, proactive and punctual with team-oriented mentality. Professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 5 years' experience in retail settings, 3 years' of management and 1 year of software and computer entries. Adept at navigating Microsoft and POS platforms.

Experience
Store ManagerLIDS | Tampa, FL03/2020 - Current
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Restocked inventory upon shipment arrival and checked merchandise into POS system to maintain accurate records.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Boosted sales by 80% by cultivating customer rapport and delivering superior customer service.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw POS operations and cash management to reduce errors.
Assistant ManagerDunkin' Donuts | Tampa, FL02/2018 - 03/2020
  • Planned and prepared workflow schedules, delegating tasks for 8-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Completed inventory audits to identify losses and project demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Sales AssociateFinish Line | Tampa, FL05/2015 - 10/2017
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Helped average of 65 customers per day by responding to inquiries and locating products.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Assistant/Commercial CleanerFamily Business | Tampa, FL05/2014 - 05/2015
  • Tracked expenses and documented records using Microsoft to improve financial flow.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Managed phone calls from clients during absences and delivered informative answers to questions.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Maintained clear and safe workspace area to meet OSHA standards.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Kept bathrooms in clean, functional condition, wiping glass surfaces, counters, walls and sinks, scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reviewed and updated account information in company computer system.
  • Verified and logged deadlines in response to daily inquiries and requests.
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Resume Overview

Companies Worked For:

  • LIDS
  • Dunkin' Donuts
  • Finish Line
  • Family Business

School Attended

  • Acceleration Academy
  • Hillsborough Community College

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Sales Associate
  • Assistant/Commercial Cleaner

Degrees

  • High School Diploma
    Business Management

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