Progressive leadership experiences have created a passion for surpassing financial and service objectives.
Building a knowledgable, driven team
Store Manager driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with customers, vendors and service providers.
Ambitious Store Manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
06/2015 to Current
Store ManagerWal-Mart － Oceanside, CA- Ensuring compliance within company's policies and procedures
along with the law. Determining staffing requirements and doing interviews. Hiring and terminating
- Monitoring weekly performance
- Shrink prevention / Shrink review
- Writing evaluations
- Building and maintaining working relationships with customers,associates, vendors, and buyers Maintaining in stock and driving PI accuracy. Driving specs within the fresh areas. P&L reviews and plans. - Review Budgets
- Inventory management and reducing shrink. Involved in the Chamber of Commerce
- Following layouts and ensuring merchandising is done correctly
- AES (Associate engagement survey), Grass roots meetings, and
action plans to drive associate engagement.Reduced Inventory by $32,000. Lowest out of stocks in the Market. Drove a 102.3% CFF( Clean, Fast, Friendly score).
11/2013 to 06/2016
Assistant Store ManagerWal-Mart － LA Mesa, CADelivered excellent customer service by greeting and assisting each customer. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling.Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
12/2012 to 11/2013
Operations ManagerSam's Club － Linden, NJAnalyzed marketing information and translated it into strategic plans. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Reduced shrink. Helped run the store when Store Manager wasn't present. Drove sales and profit. Policies and procedures. Teaching and training ASM's and hourly associates. Drove additional sales through building relationships with customers who bought truck loads of merchandise.
Fielded an average of 100 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Offered Sam's Club credit applications upon checkout. Trained new employees on company customer service policies and service level standards.Scheduled appointments and maintained master calendar.
Drove Fresh standards and cleanliness. Drove a $27,000,000 fresh department and a $127,000,000 in sales as a total store. Stocked and restocked inventory when shipments were received.Reduced inventory by $20,000.
Areas of Expertise
- Business Growth- Operational
- Customer Satisfaction
- HR follow up/ Issues
- Action Plans
- Talent Building
- Managing Staff
- Drives Sales and Profit - Accountability
- Engagement - Team Building
- Outside the box
- Candid Conversations
- Grass Roots
- Fresh/ Quality . P&L expert.
Education and Training
Not Completed : LawStockton University － Pomona, NJ, USACoursework included Business Writing, Communications, English, Debating, Computer Science, Law, and Criminal Justice.
High School DiplomaKeyport High Scholl － Keyport, NJ, USAGraduated with honors. Number 8 in a class of 125.