Store Manager Resume Example Dollar General

STORE MANAGER

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills

Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Shift checklists

Team-oriented
Reliable
Risk management
Outstanding communication skills

Experience

Dollar GeneralApril 2017 to February 2020Store Manager
Burlington , Co

Reorganized sales floor to optimize customer flow and improve product visibility.
Assessed, optimized and elevated operations to target current and expected demands.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Maintained current accounts and deposited funds to keep on-site cash low.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Hired, trained, evaluated performance and enforced disciplinary actions for 15 associates.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Managed inventory tracking and physical inventory counts to minimize loss.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Coached and empowered employees by creating and sharing motivational vision plans.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Trained employees on store security, monetary procedures and customer service expectations.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Rotated inventory from oldest to newest to maintain fresh stock.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Western Convenience July 2016 to October 2016First Assistant Manager
Burlington , CO

Kept store inspection ready with consistent oversight of daily team activities and workflows.
Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Cross-trained in every store role to maximize operational knowledge.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.

DennysSeptember 2015 to October 2016PIC/Server/Cook's Assistant
Burlington, CO

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3 compartment sink.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.

Pizza HutSeptember 2013 to July 2015Food Safety Manager
Burlington, CO

Evaluated cooking and packaging processes to improve final products for consumers.
Conducted quality control procedures from raw material stage to finished product.
Maintained adherence to labeling and packaging requirements.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.

Education and Training

Independence UniversityMBA: Business Administration And ManagementSalt Lake City, UT

Pikes Peak Community CollegeMay 2009Associate of Applied Science: Criminal Justice- CorrectionsColorado Springs, CO

Resume Overview

Companies Worked For:

Dollar General
Western Convenience
Dennys
Pizza Hut

School Attended

Independence University
Pikes Peak Community College

Job Titles Held:

Store Manager
First Assistant Manager
PIC/Server/Cook's Assistant
Food Safety Manager

Degrees

MBA : Business Administration And Management
Associate of Applied Science : Criminal Justice- Corrections

Store Manager Resume Example

Resume Score: 80%

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