Professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, through relationship building and advanced product knowledge while consistently reaching sales targets. Results-oriented representative who excels at uncovering customer needs, finding solutions and handling objections which effectively grows brand awareness through increased market penetration and new market development.
Converted store to a painter/contractor oriented store. Organized and implemented first annual Proshow in 1995. Increased sales from $1.4 million to $2.95 million. MTP training store manager and assist in district training sessions. Manage and train 6 employees. Work with P.C.sales representative and P.M. representative and make monthly sales calls with them. Maintain and implement company programs such as Preferred Customer, Lead Generation, and Blue Bucket Sale. Weekly relationship building with key accounts through lunches and face-to-face calls to contractor shops and jobs. Have an understanding of the mission of the company and strive to meet expectations in all areas of the business.
Executed daily cold calls to potential new business and conducted weekly calls to target accounts. Answered customers' questions regarding products, prices and benefits of Sherwin Williams products. Planned and organized routes within territory to maximize efficiency and time in the field. Scheduled demos to develop and expand existing customer sales and upgrades.Maintained friendly and professional customer relations through trade shows, apartment association membership and customer outings. Increased margins from 25% to 45% in 6 years.
Increased annual sales from $400,000.00 to $600,000 in two years. Resolved inventory issues and developed improved operations procedures per company policy. Hired and trained new assistant manager and store staff. Established relationships with customers and painters in the community to build positive rapport with new and with existing customers. Monitored annual budget and goals. Managed expenses to budget by controlling store costs. Increased profits by developing new market share
Worked in store with sales volume of $800,000.00. Maintained effective accounts receivable and charge offs. Coached and trained 3 team members. Organized and executed Lubbock's first annual ProShow in 1987 and sold over $10,000.00 in product.
Answered customers' questions regarding products, prices and availability. Managed credit accounts,trial balance and invoice mailings. Maintained friendly and professional customer interactions.
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