Hardworking retail management for over 10 years. Store manager professionally trained in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Focused on exceeding customer expectation and driving sales as a team to achieve daily goals.
Attention to detail
Time management ability
Dedicated team player
Conflict resolution techniques
Focused on customer satisfaction
Store opening and closing procedures
Accurate money handling
Team player mentality
Training and development
Recruiting and interviewing
11/2007 to Current
Store ManagerFoot Locker Inc. － McAllen, TXI was promoted to Assistant Manager within three months of employment. Then completed my training book to advance from Assistant Manager to Store Manager. I delivered excellent customer service by greeting, assisting each customer and exceeding their expectations. Making sure that customers were satisfied is priority in order to keep customers coming back to the store. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new associates on store procedures and policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand.
11/2005 to 06/2007
Baker, Decorator, And CashierGreat American Cookies － McAllen, TX
Consistently recognized by management for providing superior customer service. Monitored cooking completion times for efficient use of ovens and other equipment. Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Rolled, cut and shaped dough to form cookies, cookie cakes and other baked goods. Invoiced customers in timely and accurate manner.Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures.
Top Sales Performer in Lady Foot Locker division, Southern Regional Area, 2014
Gained $214,000, Increased sales over 20% vs previous year's sales
Was awarded two awards and a Results MVP ring
Top Sales Performer in Lady Foot Locker division, Southern Regional Area, 2015
Gained $245,000, Increased sales by 20% vs previous year's sales
Was awarded two awards and an upgrade on MVP ring
High School DiplomaMcAllen Memorial High School － McAllen, TX, USA
South Texas College － McAllen, TX, USA
Some college hours in preparation for Radiologist Tech.
Enjoy family time. Love traveling. Trying new restaurants. Fitness. Enjoying the outdoors.