Experienced Store Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Quality focused Store Manager adept at providing employees clear guidelines and targeted goals. Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Excellent communication skills
Recipient of Seven Audit Honor Roll Award Resolution-oriented
Effective Retail Sales Manager
Accurate cash handling
Store opening and closing procedures
Named "Store of the Month" in March 2014, May 2015 Oct 2015. Managed a successful sales team of 3 members who consistently exceeded sales goals by 15% each month.
7-Eleven # 711Albuquerque, NMStore ManagerSuccessfully managed the activities of four Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Interviewed, hired and trained new quality customer service representatives. team members in multiple locations. Resolved customer questions, issues and complaints.
Sandia CasinoAlbuquerque, NMSlot Floor AttendentMaintained friendly and professional customer interactions. Educated customers on game rules and mathematical probabilities of various wagers. Processed customer transactions involving cash, casino chips and TITO tickets. Calculated change for currency, chips, vouchers and checks.
WalmartAlbuquerque, NMCashier Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures.
Gallup High SchoolGallup, NM, Mc KinleyHigh School Diploma: General
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Companies Worked For:
7-Eleven # 711
Gallup High School
Job Titles Held:
Slot Floor Attendent
High School Diploma : General
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