Store Manager Resume Example
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STORE MANAGER
Professional Summary
Results-driven Store Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions. Effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
Skills
• Retail Store Operations • P&L Management •
Budgeting & Cost Controls | • Shrink Reduction/Loss Control • Customer Service Excellence • Team Building/Training/Supervision • Inventory Management Merchandising Strategies |
Work History
Store Manager, 03/2015 to Current
Zumiez Inc. – Lynnwood , WA
Zumiez Inc. – Lynnwood , WA
- Set company record for achieving 300% to sales target during the store\'s grand opening
- Achieved 238% to sales
target for FY2015?
Manage a team of 2 Assistant Manager, 2 Supervisors, 3 Supervisors In Training and 65 Sales Associates - Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results
- Achieved 2nd lowest missing SKU ratio and over 40% of top 60 inventory ratio
- Creating initial allocation strategies for new item launches
- Developed a short-term
and long-term training plan for supervisors and associates in preparation for
store opening and future growth with the company
Assistant Manager, 08/2015 to 03/2016
Drm Arbys – Clive , IA
Drm Arbys – Clive , IA
- Interviewed job candidates and made staffing decisions
- Ordered and controlled inventory by researching emerging products; anticipating buyer interest
- Oversaw marketing and sale function as well a day to day operation of the business
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor
- Increased
profits through effective sales training and troubleshooting profit loss areas.
Assistant Store Manager, 03/2013 to 08/2015
Mapco – North Little Rock , AR
Mapco – North Little Rock , AR
- Generated repeat business through exceptional customer service.
- Controlling over $8M in inventory through properly analyzing sales trend to help maximize gross profit
- Create a motivating
environment where sales associate can grow both professionally and individually
Customer Service Advisor, 04/2009 to 08/2009
Valvoline Inc. – Clive , IA
Valvoline Inc. – Clive , IA
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Routinely answered customer questions regarding merchandise and pricing.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided ongoing guest service, including giving fashion advice.
Cash Wrap Supervisor, 08/2009 to 08/2011
Steel Dynamics, Inc. – Victoria , TX
Steel Dynamics, Inc. – Victoria , TX
- Oversaw team of 20 cashiers and service staff.
- Encouraged development of new cashiers with positive reinforcement.
- Received and processed customer payments.
Supervisor, 08/2011 to 03/2013
Uniqlo Soho – City , STATE
Uniqlo Soho – City , STATE
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Conferred with store managers to obtain information about customer needs and preferences.
- Monitored and analyzed sales records and consumer purchasing trends.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Completed stock orders and managed inventory levels.
Education
English, History, 2006-2009
CUNY - Hunter College - City, State
CUNY - Hunter College - City, State
Certifications
Microsoft (Word, Excel, Power Point), POS and Inventory System
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Resume Overview
School Attended
- CUNY - Hunter College
Job Titles Held:
- Store Manager
- Assistant Manager
- Assistant Store Manager
- Customer Service Advisor
- Cash Wrap Supervisor
- Supervisor
Degrees
- English, History , 2006-2009
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