Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Experienced professional knowledgeable about delivering quality experiences within operations, team leadership and training. Dependable leader with top-notch abilities in customer experience and high volume sales. Offering 10+ years of experience and ready to take on dynamic, growth-oriented position in a fast-paced environment.
Build capabilities to create the Starbucks Experience for customers and partners and create meaningful plans to drive results. Create an environment that enables the store team to work together to consistently ensure operational excellence.
Retail development training lead for startup company with an already established corporate setting.
Brought a luxurious, Italian bakery concept to the United States from Milan. Opened the first concept in the United States in Seattle and brought that knowledge and understanding to help open several other locations in Chicago and New York City. High visibility and huge expectations to deliver while navigating, prioritizing, and planning though the complete unknown.
Took a low performing store and was able to bring store up to double digit comps, record breaking drive thru speed times, and huge growth in customer connection scores.
Was awarded Store Manager of the Quarter Q1 FY2018.
Was recognized very early on as high performing manger and was given a very challenging store. Made vast gains quickly in selecting the right team members, developing talent, creating a bench of talent to lend out to the district.
Was recognized and developed into a store manager trainer before my first year anniversary within the company.
Oversaw operations for several locations at a time, for visibility in multi-unit operations and delegation.
Started as a server, was promoted to bartender, hostess, and manager.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: