I have maintained multiple facilities for the company at one time, and assisted the District Manager when needed.
I handled daily paperwork, payroll, scheduling, cleaning,stocking, staffing, ordering, keeping guidelines in place for the employees to stay on task.
I worked the sales counter daily and interacted with the customers and vendors.Seasoned customer service specialist with background in providing advice on diverse customer situations.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Played an instrumental role in increasing customer satisfaction ratings during my 4 years as Customer Service Manager for Southwest Convenience.Improved customer retention from the previous five years.
Reduced amount of employee overtime by effectively delegating tasks.Recruited, managed and mentored new customer service representatives.Successfully managed the activities of team members in multiple locations.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Generated and distributed daily reports and order acknowledgments to appropriate personnel.
My life is based around my children, other than that I enjoy listening to music. I am currently interested in furthering my education.
I am outgoing and enjoy interacting with new people.
Accounting, Accounting Manager, Auditing, closing, Customer Care, English, fax, managing, back office, Microsoft Excel, cash handling, office work, processing payroll, POS, fast learner, staffing, trainer, stocking and ordering to keep store supplied to meet customer needs. Created a build to based on sales and promotional items.
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