Store Manager equipped with experience in retail management and sales. Employ excellent leadership skills and multi-tasking strengths.
Promoted to Store Manager after three months in the Assistant Manager position.
Helped establish new store location and strongly enforced correct store policy and procedures.
Developed and implemented new loss prevention methods which resulted in a reduction in shrinkage rates.
Worked closely with the district manager to formulate and build the store brand. Maintained daily record of all transactions. Trained all new employees on store procedures and policies. Completed weekly schedules according to payroll policies. Determined staff promotions and demotions, and terminated employees when necessary. Directed and supervised employees engaged in sales. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer.
Assisted Store Manager in all aspects of running the store, including commercial. Provided excellent Customer Service. Assisted in training employees on completing required policy trainings. Answered phone to assist customers with questions. Experienced with opening and closing procedures of the store. Cashier skills with money handling and processing credit transactions. Stocked store merchandise and also prepared merchandise for outside shipment.
Assisted Store Manager and Assistant Manager on all retail aspects of the store. Specialized in retail auto parts sales. Design and implemented customer satisfaction metrics. Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received.
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