Store Manager Resume Example

• Managed and operated an eight bay shop for 15 years with two technicians for the last 7 years.
• Increased in sales from January 2015 to December 2015 of $80,000 Sales increase of $30,000 for 2014 and $22,000 for 2013 Increased gross margin from 65% to 69.5% for 2015, 62% to 65% for 2014, and 58% to 62% for 2013 79% customer retention rate for the past 7 years Initiated eight local fleet accounts including: Enterprise Rent a Car, Alamo, Brandon's Printing, Ed Voyle's Acura, World Toyota, and Next Marketing Processed corporate fleet accounts via the Internet Supervised general maintenance and repair (brakes, tires, shocks and struts, tune-ups, timing belts, alignments, starters, alternators, heating and a/c, motor and trans R & R, and all fluid maintenance) for a variety of vehicles consisting of most makes and models of cars and trucks to include 6500 diesel trucks Greeted each customer at the counter; prepared work orders and estimates of repair Personally reviewed each vehicle with technician before repair Managed technician staff of two to four.
• Developed team atmosphere of respect, trust, and cooperation Performed administrative processes: billing, purchasing, petty cash management, accounts receivables/ payables, and end of day reconciliations.
• Performed physical inventory, accounting, maintenance, and transferred information to the computer Performed training seminars for corporate and driver education school on vehicle maintenance Fluent in RO Writer, Identifix, repair, and Alldata Certified in brakes, steering and suspension, exhaust, and a/c.

Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Organized work records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Reviewed the work of [Number] auto mechanics.Guided mechanics with decisions concerning repair and replacement of parts.