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Store Manager Resume Example

Resume Score: 100%

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STORE MANAGER
Summary
Results-focused management professional offering 18 years of progressive leadership experience. Significant increases in sales and steady gross margin performance to include years of economical market downturn. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Lead by example of integrity, fairness, and superior customer service. Well trained technicians, streamlined operations, and customer loyalty have been the flagship of my success. Core Qualifications Staff Development and Supervision Calm under pressure Cross-Functional Team Management Computer-Savvy Inventory Control Skilled Negotiator
Highlights
  • Superior customer service
  • Diagnosis and repair
  • Suspension and alignment
  • Brake systems expertise
  • Equipment safety expert
  • Brake repair and replacement
Experience
Store Manager
April 2000 to December 2015
Midas - Norcross, GA
  • Managed and operated an eight bay shop for 15 years with two technicians for the last 7 years.
  • Increased in sales from January 2015 to December 2015 of $80,000 Sales increase of $30,000 for 2014 and $22,000 for 2013 Increased gross margin from 65% to 69.5% for 2015, 62% to 65% for 2014, and 58% to 62% for 2013 79% customer retention rate for the past 7 years Initiated eight local fleet accounts including: Enterprise Rent a Car, Alamo, Brandon's Printing, Ed Voyle's Acura, World Toyota, and Next Marketing Processed corporate fleet accounts via the Internet Supervised general maintenance and repair (brakes, tires, shocks and struts, tune-ups, timing belts, alignments, starters, alternators, heating and a/c, motor and trans R & R, and all fluid maintenance) for a variety of vehicles consisting of most makes and models of cars and trucks to include 6500 diesel trucks Greeted each customer at the counter; prepared work orders and estimates of repair Personally reviewed each vehicle with technician before repair Managed technician staff of two to four.
  • Developed team atmosphere of respect, trust, and cooperation Performed administrative processes: billing, purchasing, petty cash management, accounts receivables/ payables, and end of day reconciliations.
  • Performed physical inventory, accounting, maintenance, and transferred information to the computer Performed training seminars for corporate and driver education school on vehicle maintenance Fluent in RO Writer, Identifix, repair, and Alldata Certified in brakes, steering and suspension, exhaust, and a/c.

Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Organized work records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Reviewed the work of [Number] auto mechanics.Guided mechanics with decisions concerning repair and replacement of parts.

Assistant Manager
April 1998 to June 2000
Midas - Norcross, GA
  • Managed technicians in the shop.
  • Wrote estimates of repair.
  • Presented estimates to customer by phone or in person Learned daily operation of the shop and office duties including: answering the phone and inviting customers in,customer callbacks daily,receiving and billing customers, inventory,end of month parts statements and reconciliations,working with technicians on vehicle repairs during high volume traffic,ordering parts, maintaining all shop equipment and opening and closing the store.
Lead Technician
April 1996 to June 1998
Midas - Duluth, GA
  • Repaired brakes, shocks and struts, alignments on the hunter G111, tune-ups, exhaust and emission repair, used.
  • genesis scanner and snap on scanner, steering and suspension.
  • a/c tune-ups, clutches, and motor and trans r&r.
  • Worked as a team.
Education
High School Diploma
MATH : 1975Bellows Free Academy - St Albans, VT, USWent into Army as power generator mechanic- worked on jeeps and trucks in motorpool Promoted to E-4 within 18 months Served term and honorably discharged in 1977 and moved to Georgia Affiliations Stayed up to date ready magazines such as ratchet wrench and utilized MIDAS gateway on the Internet. Attended seminars through Midas Corporate on total customer satisfaction, customer relations, answering the phone, greeting customers, and vehicle inspections. Attended classes at NAPA auto parts on new a/c systems and engine diagnostics Attended all classes on fluid maintenance and proper operation of equipment.
Skills
accounting, accounts receivables, administrative, Army, vehicle repairs, billing, c, cash management, closing, customer relations, customer satisfaction, gateway, inventory, Marketing, mechanic, office, MIDAS, Enterprise, Next, payables, processes, purchasing, receiving, Sales, scanner, seminars, struts, technician, phone, vehicle maintenance, Writer
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Midas

School Attended

  • Bellows Free Academy

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Lead Technician

Degrees

  • High School Diploma
    MATH : 1975

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