Pursuing a position in sales as an account manager.
Experienced leader with a relentless focus on customer service, business growth and relationship building.
9+ years of experience in business management with Starbucks.
9+ years of experience in event management with an expertise in implementing corporate marketing strategies.
Experienced and passionate in building and maintaining relationships with people from all ages, backgrounds and interests.
Starbucks CoffeeOctober 2006 to June 2015Store Manager San Diego, CA
Managed all aspects of operations for 3 stores in a 9 year period. Consistently achieved business goals, hired and developed a cohesive and efficient team, and assured legendary customer service.
Effectively created and executed action plans by analyzing profit and loss statements to grow total sales and reduce waste. Increased store sales by identifying sales opportunities, building trust with customers and passionately selling our products.
Improved profitability and speed of service by utilizing LEAN Thinking as a way to maximize efficiency and reduce waste.
Certified as a Manager Coach Mentor (MCM) for Starbucks. Trained, mentored and coached 4 externally hired store managers from start to finish over a 2 year period, Trained and developed 10 internal partners to become store managers over 8 years.
Consistently exceeded customer service metrics by cultivating a productive and pleasant environment for employees and customers. Mentored and consulted with peers to offer solutions to improve customer service in their stores.
Received recognition for achieving one of the lowest annual turnover rates in the area several times. Retained a high performing team by focusing training and development.
Became a certified coffee master for my knowledge, passion, and focus around coffee. Consistently exceeded sales targets for whole bean coffee and equipment.
Spent 5 years as one of 2 dozen Rapid Test Store managers in the United States. Tested new food and drinks, implemented new training processes, and experimented with alternative store designs and fixtures. Monitored tests and reported results that helped save over $3 million by identifying successes and opportunities with new ideas.
Chosen by peers as the community service team leader for our district. Planned, organized and executed community service events for our district and area.
Starbucks CoffeeSeptember 2005 to October 2006Assistant Store Manager San Diego, CA
Worked closely with store manager to achieve store goals by implementing both corporate and individual store strategies.
Cultivated a productive and positive store culture based on efficient, accurate, and friendly interactions with customers.
Recognized for helping lead our team to achieve the best annual customer service metrics in the area in 2006.
Passage Events and PromotionsMay 2003 to September 2005Event Manager San Diego, CA
Managed and executed marketing events for Starbucks in San Diego. Trained and supervised staff, reported to clients after each event,
and oversaw operations for the Starbucks Chill Patrol and Cheer Patrol marketing promotions.
Increased brand awareness and generated sales of Starbucks products through promotional
Worked closely with the San Diego marketing team at Starbucks to assure our promotional team was aligned with the Starbucks culture and values.
EA SportsJuly 2000 to May 2001Campus Representative San Diego, CA
Created and organized weekly marketing promotions on SDSU campus for EA
Sports Video Games. Coordinated event locations,
implemented product demonstrations, managed game competitions, and
distributed promotional items to students.
Shared successes and offered solutions and feedback to client after each event.
For Immediate Release Events and PromotionsSeptember 1996 to September 2005Promotions Manager/Product Representative San Diego, CA
Managed, coordinated and executed promotional events for clients
such as Ameriquest, XM Satellite Radio, Pepsi, Iomega, and Old Navy. Scheduled and supervised events with up to 100 promotional staff members,
and reported to clients.
Worked closely with the marketing departments of major corporations and calibrated to make sure their branding strategies were being executed in the field.
Worked as a spokesperson for clients during product launches and
San Diego State University2003Bachelor of Science: CommunicationSan Diego, CA, United States
Graduated with Distinction
Spent 4+ years with Starbucks as the Community Team Leader. Planned and organized large scale events in San Diego. Partnered with Feeding America, Surfrider Foundation, San Diego Riverwalk Foundation, San Diego Rock n' Roll Marathon, San Diego Rescue Mission, Veterans Village and Susan G. Komen.
Created an annual art supply drive at Starbucks that supported 6 local elementary schools over 2 years.
Currently volunteer with JDRF, The Collective Access, SDSU Aztec Mentor Program and Surfrider Foundation.
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Companies Worked For:
Passage Events and Promotions
For Immediate Release Events and Promotions
San Diego State University
Job Titles Held:
Assistant Store Manager
Promotions Manager/Product Representative
Bachelor of Science : Communication
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