Store Manager with demonstrated track record of success in revenue improvement and cost control. Forward-thinking and resourceful with exceptional program management and team building strengths. I am a Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Effective problem solver
Excellent time management skills
Microsoft Outlook, Word and Excel
Adherence to high customer service standards
Reliable Team Worker
Conflict Resolution Techniques
Handled Negative Customer Feedback
Exceptional Telephone Etiquette
Up-sold Additional Menu Items
Office Management Skills
Team Management Techniques
Store Manager11/2016 to 05/2017 Company Name – City, State
Reported to the general manager regarding all store and staff issues.
Assigned employees to specific duties to best meet the needs of the store.
Promoted from Team Leader to Assistant Manager within 1 months.
Managed staff of 10 crew Members, 1 assistant manager.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Routinely answered customer questions regarding merchandise and pricing.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Built long-term customer relationships and advised customers on purchases and promotions.
Managed work flow to exceed quality service goals
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Trained and developed new associates on POS system and key sales tactics.
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Konawaena High School
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