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Store Manager Resume Example

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STORE MANAGER
Professional Summary
Store Manager with demonstrated track record of success in revenue improvement and cost control. Forward-thinking and resourceful with exceptional program management and team building strengths. I am a Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Skills
  • Effective problem solver
  • Excellent time management skills
  • Negotiation expert
  • Microsoft Outlook, Word and Excel
  • Inventory control
  • Customer-focused
  • Adherence to high customer service standards
  • Reliable Team Worker
  • Store Manager
  • Conflict Resolution Techniques
  • Handled Negative Customer Feedback
  • Exceptional Telephone Etiquette
  • Cash Handling
  • Greeted Customers
  • Menu Items
  • Up-sold Additional Menu Items
  • Customer Satisfaction
  • Management Team
  • Office Management Skills
  • Team Management Techniques
Work History
Store Manager 11/2016 to 05/2017
 SUBWAY®Restaurants – Kailua-Kona, Hawaii, United States
  • Reported to the general manager regarding all store and staff issues.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Promoted from Team Leader to Assistant Manager within 1 months.
  • Managed staff of 10 crew Members, 1 assistant manager.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Managed work flow to exceed quality service goals
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Trained and developed new associates on POS system and key sales tactics.
Education
High School Diploma: Konawaena High School - 81-1043 Konawaena School Rd
Additional Information

References

Professional Reference: 

General Manager of Subway Amber Alvarez-Torres

Phone Number: (808)937-0421

 Personal Reference:

Charyn Edayan Known for 8 Years 

Phone Number: (808)354-3646

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Resume Overview

Companies Worked For:

  • SUBWAY®Restaurants

School Attended

  • Konawaena High School

Job Titles Held:

  • Store Manager

Degrees

  • High School Diploma :

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