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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of sales,manufacturing, and shipping operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Quick-thinking manager with 6 years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in delegation, communication and customer service.

Skills
  • Strategic Planning
  • Business planning
  • Staff Management
  • Sales and Marketing
  • Negotiation
  • Creative merchandising
  • Verbal and written communication
  • MS Office
  • Problem resolution
  • Troubleshooting
Work History
Store Manager, 11/2014 to Current
Smoque Vapours – Kenosha, WI
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates on product knowledge.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Lightspeed POS.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Created new e-liquid for product lines.
  • Oversaw all manufacturing and production on e-liquid.
  • Handled all shipping of products to customers and wholesale accounts.
  • Managed wholesale accounts.
HelpDesk Technician, 04/2019 to 08/2019
Parkside University – Kenosha, WI
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Activated accounts for clients interested in new services.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Compiled and accurately entered data for each customer encounter to record in system.
Clerk, 02/2017 to 01/2019
Dream Liquor And Cigar – Kenosha, WI
  • Requested official identification for tobacco and alchohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Conducted inventory counts by adding each item in stock and documenting in the POS system.
  • Helped customers locate appropriate store locations of alcohol and tobacco products, answered questions about products and provided solutions for various inventory issues.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Videographer, 09/2012 to 10/2016
Tremper High School – Kenosha, WI
  • Set up technical details of over hundreds of shots, including lighting and sound.
  • Maintained over thousands od dollars worth of equipment by designing and sticking to preventive and regular maintenance schedules.
  • Set up for shots according to production schedules, weather and lighting conditions and available equipment.
  • Set and maintained high standards of quality for over dozens of projects.
  • Recorded all of Tremper's important live events.
  • Edited all footage I filmed or had filmed.
  • Delegated students provided to me to assist with filming.
Education
High School Diploma: 12/2012
Tremper High School - Kenosha, WI
Associate of Applied Science: Nursing And PharmacyGateway Technical College - Kenosha, WI
  • Dean's List Fall semester 2013-Spring Semester 2015
Bachelor of Science: Business And ChemistryUniversity of Wisconsin - Parkside - Kenosha, WI
  • Dean's List Fall Semester 2015-Fall Semester 2017
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Resume Overview

Companies Worked For:

  • Smoque Vapours
  • Parkside University
  • Dream Liquor And Cigar
  • Tremper High School

School Attended

  • Tremper High School
  • Gateway Technical College
  • University of Wisconsin - Parkside

Job Titles Held:

  • Store Manager
  • Help Desk Technician
  • Clerk
  • Videographer

Degrees

  • High School Diploma : 12/2012
    Associate of Applied Science : Nursing And Pharmacy
    Bachelor of Science : Business And Chemistry

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