store manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Supervisor/Manager with professional knowledge about operations, team leadership and training. Dependable and punctual supervisor with top-notch abilities in Management, Training, Conflict resolution, and Sales. Offering 13 years of experience and ready to take on dynamic, growth-oriented position in fast-paced environment. Seasoned Supervisor/Manager specializing in management of employees, negative situations, and multiple locations at once. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Punctual Supervisor/Manager with over 13 years of experience in managing team of 2 to 40 employees in sales and security industries. Resourceful leader capable of remaining calm under pressure and delegating day-to-day tasks. Outstanding time management and conflict resolution skills. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 13 years of experience to dynamic new position. Results-driven Supervisor/Manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Enthusiastic Supervisor/Manager with 13 years of experience supervising staff in multiple of professional settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Most importantly I'm never late, I'm honest, and straightforward.

  • Relationship Management
  • Relationship Building
  • Store Management
  • Staff Management
  • Scheduling
  • Excellent managerial techniques
  • Training and mentoring
  • Leadership
  • Communication Skills
Work History
Store Manager , 05/2012 to 03/2020
Brighton CollectiblesIrvine, CA,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Maintained proper product levels and inventory controls for store merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing conflict resolution training and encouraging use of listening and patience skills
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Rotated merchandise and displays to feature new products and promotions
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Directed construction of product displays on weekly basis, following corporate guidelines, promotions and seasonal trends
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Profit
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
Security Supervisor, Trainer, and Salesman, 12/2007 to 11/2012
Global Tactical ServicesCity, STATE,
  • Recognized and tapped talented staff to fill key positions and maximize productivity
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches
  • Responsible for acquiring new contracts and seeing through to completion
  • Supervised team of up to 40 security personnel during shift
  • Supervised grounds, employee entrances and exits and security officers on duty
  • Promoted business' development by building and maintaining relationships with new clients
  • Developed and reviewed specifications for design and construction of security systems
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Responsible for weekly scheduling, hiring, and training
  • Mentored new hires, resulting in stronger staff development and increased productivity
Contractor Apprentice, 10/2005 to 11/2007
Boudreaux ConstructionCity, STATE,
  • Worked with different adhesives to join foundation, flooring and wall materials.
  • Recorded measurements and devised plans to match installation specifications.
  • Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
High School Diploma: , Expected in 05/2000
Brother Martin High School - New Orleans, LA,
: Film Production, Expected in
University of New Orleans - New Orleans, LA
  • Recruited 3 successful new managers within one year.
  • Received the "Employee of the Month" award after 3 months of employment.
  • Supervised team of 40 staff members on multiple locations 24/7 for 6 months

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Resume Overview

School Attended

  • Brother Martin High School
  • University of New Orleans

Job Titles Held:

  • Store Manager
  • Security Supervisor, Trainer, and Salesman
  • Contractor Apprentice


  • High School Diploma

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