Customer-focused, visionary-thinking Retail Manager with years of experience in cultivating relationships, creating marketing outreach events and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. I am a results-driven, determined to exceed company sales goals, and promote an innovative work culture. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Along with Store Management experience, I am well-versed as a Visual Merchandiser. Skilled in creating aesthetically pleasing merchandising displays to promote products and brand awareness. Eager to contribute to the team through a strong foundation in sales and merchandising strategy demonstrated over years of industry experience.
Client & Service Expert:
Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
Development of business driving initiatives that build a repeat business or that attracts a new customer.
Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
Ensure team is compliant with all clientele standards and thank you note policy.
Ensure all associates complete the sales training program.
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent:
Achieve financial success through improvement of measurable statistics that positively impact the store performance.
Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
Perform annual performance evaluations with quarterly review of employee goals.
Network and create positive relationships in the community that result in business generation, awareness of the Kate Spade New York brand and builds a bench strength of qualified candidates to fill key open positions.
Attend, on average, two annual company management meetings.
Building Brand Equity:
Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
Communicate to DL customer feedback and quality issues in order to improve customer service and sales.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
Conduct regular store meetings to ensure accurate and consistent communication with employees.
Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
Oversee loss prevention policies and procedure to be 100% compliant.
Brand Equity and Leadership:
Training and Development:
Customer Experience & Sales Driving:
Training and Development:
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