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Highly motivated Retail Manager seeking career advancement and opportunity to apply strong management and organizational abilities toward maximizing operational efficiency, customer satisfaction and business revenue. Successful at building and leading strong teams of knowledgeable employees ready to meet any needs. Prepared to bring expertise gained over 10 years of experience and take on a challenging new role for further personal growth.
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- Led successful sales team of 12 team members, including training new team members and motivating exceptional performance.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Supervised Apparel, Electronics and Beauty department with 75+ employees.
- Executed new training initiative to improve skills and develop leaders from within.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Communicated and coordinated with multiple departments to achieve top results.
- Analyzed employee workloads to meet seasonal fluctuation needs.
- Oversaw daily functions of the #2 Volume Store In the Country, including inventory management, display merchandising and purchasing operations.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and leading by example.
- Achieved sales goals and business objectives by motivating staff and promoting genuine customer interactions.
- Coached and mentored 50+ employees by offering constructive feedback and taking interest in long-term career growth.
- Implemented merchandising and promotional changes across apparel and home in order to enhance sales.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Monitored security issues and kept shrinkage low.
Recognized for improving comp sales for the Houston Galleria location from #40 to #13 in the company.
• Recognized as the #1 volume location within the District for 2011.
• Recognized with the Training Store Manager Award in 2011 at the GM conference.
• Recognized with the Encouraging the Heart Award.
• Served as the Training Store Manager responsible for training all new General Managers for the district.
Prior to this position was the General Manager (2010-2011) of the Sugarland, TX location generating over $2.5 million in annual sales volume.
Responsibilities include sales, customer service and operations as well as merchandise presentation. Human Resources responsibilities include coaching, counseling, recruiting, training and monitoring the ongoing development of store personnel.
University of St. Thomas - Houston, TX
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School Attended
- University of St. Thomas
Job Titles Held:
- Store Leader
- Executive Team Leader
- Store Brand Leader
- Training Store Manager
Degrees
- Bachelor of Arts
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