Store Leader Resume Example

• Supervised Apparel, Electronics and Beauty department with 75+ employees.
• Executed new training initiative to improve skills and develop leaders from within.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Communicated and coordinated with multiple departments to achieve top results.
• Analyzed employee workloads to meet seasonal fluctuation needs.

• Oversaw daily functions of the #2  Volume Store In the Country, including inventory management, display merchandising and purchasing operations.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and leading by example.
• Achieved sales goals and business objectives by motivating staff and promoting genuine customer interactions.
• Coached and mentored 50+ employees by offering constructive feedback and taking interest in long-term career growth.
• Implemented merchandising and promotional changes across apparel and home in order to enhance sales.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Monitored security issues and kept shrinkage low.

Recognized for improving comp sales for the Houston Galleria location from #40 to #13 in the company.
• Recognized as the #1 volume location within the District for 2011.
• Recognized with the Training Store Manager Award in 2011 at the GM conference.
• Recognized with the Encouraging the Heart Award.
• Served as the Training Store Manager responsible for training all new General Managers for the district.
Prior to this position was the General Manager (2010-2011) of the Sugarland, TX location generating over $2.5 million in annual sales volume. 

Responsibilities include sales, customer service and operations as well as merchandise presentation. Human Resources responsibilities include coaching, counseling, recruiting, training and monitoring the ongoing development of store personnel.