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Store Kiosk Manager Resume Example

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STORE KIOSK MANAGER
Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, hitting sales goals, banking, merchandising and recruiting. 

Highlights
  • Retail inventory management
  • Recruiting and interviewing
  • Sales professional
  • Exceptional leader
  • Commission sales
  • Team-oriented
  • Outstanding communication skills
  • Store operations
Experience
Market Source 23355 Allen Rd Woodhaven, MI Store Kiosk Manager 04/2013 to Current

Same roles as RadioShack. Same job, but MarketSource now employs me.
RadioShack 23355 Allen Rd Woodhaven, MI Store Kiosk Manager 04/2012 to 04/2013
  • Cellular phone sales.
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Recommended merchandise based on customer needs.
  • Facilitated monthly and quarterly physical inventory counts.
  • Addressed customer inquiries and resolved complaints.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Met and exceeded sales goals.
  • Recruited, hired, developed and retained retail talent for the company.
Digital Link Wireless 20058 Vreeland Rd Woodhaven, MI Store Manager 06/2009 to 02/2012
  • Cellular phone sales.
  • Met and exceeded sales goals.
  • Resolved an average of 75 customer complaints per month regarding sales and service.
  • Generated monthly and annual sales reports.
  • Maintained friendly and professional customer interactions.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Opening and closing procedures.
  • High cash flow bank deposits.
Mike's Party Store 24623 Michigan Ave Dearborn, MI Customer Service Representative 01/2006 to 06/2009
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Designed and suggested new display ideas to improve accessibility to merchandise.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Cellular phone sales.
Blockbuster Video Dearborn, MI Shift Leader 03/2005 to 01/2006
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Set planogram.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed an average of 300 transactions each day in a timely manner.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Oversaw employees and assured they were accurately assisting customers and company needs.
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Resume Overview

Companies Worked For:

  • Market Source
  • RadioShack
  • Digital Link Wireless
  • Mike's Party Store
  • Blockbuster Video

Job Titles Held:

  • Store Kiosk Manager
  • Store Manager
  • Customer Service Representative
  • Shift Leader

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