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Store General Manager Resume Example

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STORE GENERAL MANAGER
Summary

I am an experienced licensed optician with 20 + years in the optical field. I have used that experience to grow into an educated, dedicated and extremely focused professional; now utilizing those skills in a management role. I have worked with a number of optical software programs including RevolutionEHR, Compulink, BOSS, and Visionweb; just to name a few. I am passionate about my career and using my experience to help develop and encourage opticians and other employees to ultimately provide superior care for patients' visual needs. I will always be an optician at heart. I have found great success and praise in both roles throughout my career (optician and management). I love a close-knit, work family; one that is supportive, fun, and encouraging to one another. These characteristics are the basis for a pleasant, positive and helpful experience for each and every patient who enters the establishment. There's no better reward than that of helping someone achieve exceptional vision! There's no better feeling than helping a practice achieve exceptional patient care and reputation as well as maintaining success and longevity.

Skills
  • ABO Certified 2000
  • NCLE Certified 2000
  • Kentucky State Licensed Optician 2002
  • Yearly continuing education through the Opticians Association of Kentucky.
Experience
Store General Manager
Lexington, KYWestpoint Optical Group (Lexington Family EyeCare)/Jan 2020 to Current
  • Greet, assist and ensure patients have a comprehensive, comfortable and positive experience throughout their vision exam and purchasing process.
  • Maintain a helpful, professional atmosphere within the store.
  • Be easily accessible for questions, training and other issues that may arise during the day.
  • Encourage employees and praise their strengths, while giving constructive, yet kind direction when needed.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Reduced negative processes by effectively managing employees to ensure optimal productivity.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Maintain a schedule that fosters exemplary customer service and fairness among employees; schedule based on business need and patient demand.
  • Trouble shoot and problem solve issues that affect not only business but patient's visual needs.
  • Check eligibility and review patient's insurance benefits as well as file claims in a timely, efficient manner.
  • Schedule appointments (not only in our office but with specialists when needed).
  • Ensure patients' visual needs have been met and employees have provided optimal customer service.
Licensed Optician
Danville, KYWalmart/Nov 2015 to Jan 2020
  • Returned to position at Walmart Vision Center.
  • Same duties, roles, and contributions as previously noted on earlier experience with them.
Licensed Optician/ Technician
Lexington, KYLexington Family Eye Care/Jun 2014 to Jul 2015
  • All previous duties as mentioned with tenure at Walmart.
  • Helped establish and promote growth for a new optical practice.
  • Improve order flow to and from optical labs, with quick and efficient turn around times.
  • Worked closely with optometrist to understand, meet, and exceed the visual needs and expectations of patients.
Licensed Optician
Danville, KYWalmart Vision Center/Oct 1999 to Oct 2010
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Repaired and adjusted frames to meet customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • During my time at Walmart, I managed two separate locations, (Frankfort and Harrodsburg).
  • Worked closely with partnering optometrists to establish and maintain helpful, cooperative relationships.
  • Worked with Walmart (main store and departments) to promote friendships, partnerships and working relationships that created productivity, positive relationships, and profitability.
  • Instructed patients (new contact lens wearers) on the insertion, removal, and care of contact lenses.
  • Filled the management role when store manager was off and assisted in all management areas to help anytime needed.
  • Cross-trained in all optical areas.
  • Created a comfortable, welcoming atmosphere by forming trusted relationships with patients. Being aware of their work, life, and hobbies in order to better assist with their visual needs. All while taking an honest interest in them, becoming familiar and their trusted optician.
Education and Training
High School DiplomaLincoln County High SchoolJun 1999Stanford, Kentucky
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Resume Overview

Companies Worked For:

  • Westpoint Optical Group (Lexington Family EyeCare)
  • Walmart
  • Lexington Family Eye Care
  • Walmart Vision Center

School Attended

  • Lincoln County High School

Job Titles Held:

  • Store General Manager
  • Licensed Optician
  • Licensed Optician/ Technician

Degrees

  • High School Diploma

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