Charismatic sales and client retention specialist with passion for health and wellness with the goal of facilitating optimal growth in others. Experienced handling stress, steady communication channels and client retention through the creation of a relationship based on trust. Diligent, adaptable and committed to exceeding expectations in chosen field in order to build a confident bridge of satisfaction and loyalty between client and company.
Skills
Motivational
Passion for fitness
First Aid and CPR
Teaching
Group and individual instruction
Network development
Client Service
Sales expertise
Social Media Marketing expertise
Retention strategies
Education
National Academy of Sports MedicineChandler, AZ (Virtual), Expected in 01/2022 ā āCertified Nutrition Coach:Health And Fitness - GPA:
National Academy of Sports MedicineChandler, AZ (Virtual), Expected in 03/2021 ā āCertified Personal Trainer:Health And Fitness - GPA:
Pasco-Hernando State CollegeNew Port Richey, FLExpected in 12/2014 ā āAssociate of Arts:Education - GPA:
F.W. Springstead High SchoolSpring Hill, FL, Expected in 05/2012 ā āHigh School Diploma: - GPA:
Certifications
Certified Personal Trainer - CPT
Certified CPR/AED Provider
Work History
Crawford & Company - Store Care Specialist Santa Fe, NM, 03/2021 - Current
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Performed duties and provided service in accordance with established operating procedures and company policies.
Enjoy - Marketing Director Indianapolis, IN, 12/2019 - Current
Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
Analyzed market trends and competitive landscape to understand opportunities and potential value.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Collaborated with designers and editorial team on marketing materials.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Best Buy - Mobile Sales Expert City, STATE, 10/2015 - 03/2021
Selected correct products based on customer specifications and explained details and functionality of each.
Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Analyzed equipment breakdowns using various troubleshooting methods.
Accomplishments
Established and maintained independent Marketing/Staffing Agency for over a year.
Received honor of Store MVP at Best Buy during Covid-19 outbreak.
Helped local Best Buy store reach #1 in numeric sales/client relations ranking through managing and maintaining procedure and sales directives for Mobile Sales Team.
Helped grow client retention at Lumi-Con based on subtle and effective Free Marketing campaigns through social media.
Achieved Dean's List and President's List 6/8 college semesters throughout my education.
Helped establish and maintain chapter of not for profit recreational activity organization which sees between 20-50 people on average during local events.
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