Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. Student motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in [Software] with advanced interpersonal skills. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Guest service
Operations monitoring
Quality assurance
Equipment operation
Communications
First Aid/CPR
Team management
Organization
Inventory management
Supervision
Operational improvement
Administrative support
Customer service
Problem resolution
Experience
01/2019 to 08/2020
Starbucks Shift Lead HMS HostAdvance Auto Parts – Saint Petersburg, FL,
Earned reputation for good attendance and hard work.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including [Task] and [Task].
Improved customer satisfaction by finding creative solutions to problems.
Leveraged [Software] to input and compile data gathered from various sources.
Maintained updated [Type] knowledge through [Task] and [Task].
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
05/2018 to 11/2018
Barista/Take Out SpecialistLa Madeleine Country French Cafe – City, STATE,
Answered telephone to provide dining information and take party reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Developed [Number] new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
Ordered, received and stocked supplies and retail products.
Monitored cafe for seating availability, safety and wellbeing of guests.
Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Cleaned and sanitized work areas, utensils and equipment.
Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
Greeted guests with pleasant smile and superior customer service.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Described menu items to customers and suggested products based on stated preferences.
Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Resolved customer disputes with tact and professionalism.
Developed knowledge of [Location] teas, including growing practices and flavor profiles.
Listened to customer desires and needs to recommend optimal products.
Received and accurately processed customer payments.
Trained entire staff of [Number] baristas in new smoothie program offerings and procedures.
Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Gave details on coffee blends and preparation descriptions to customers.
09/2017 to 04/2018
CashierChipotle Mexican Grill Inc. – City, STATE,
Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Properly verified customer identification for alcohol or tobacco purchases.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Scanned items quickly to keep lines moving and reduce overall wait time.
Restocked [Location] with silverware, straws, napkins and condiments.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
Expected in
: Yoga Teacher Training Southwest Institute of Healing Arts - Tempe, AZ GPA:
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