Starbucks Shift Lead Hms Host resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality. Student motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in [Software] with advanced interpersonal skills. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Guest service
  • Operations monitoring
  • Quality assurance
  • Equipment operation
  • Communications
  • First Aid/CPR
  • Team management
  • Organization
  • Inventory management
  • Supervision
  • Operational improvement
  • Administrative support
  • Customer service
  • Problem resolution
01/2019 to 08/2020
Starbucks Shift Lead HMS Host Advance Auto Parts Saint Petersburg, FL,
  • Earned reputation for good attendance and hard work.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved customer satisfaction by finding creative solutions to problems.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
05/2018 to 11/2018
Barista/Take Out Specialist La Madeleine Country French Cafe City, STATE,
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Developed [Number] new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Ordered, received and stocked supplies and retail products.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Resolved customer disputes with tact and professionalism.
  • Developed knowledge of [Location] teas, including growing practices and flavor profiles.
  • Listened to customer desires and needs to recommend optimal products.
  • Received and accurately processed customer payments.
  • Trained entire staff of [Number] baristas in new smoothie program offerings and procedures.
  • Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Gave details on coffee blends and preparation descriptions to customers.
09/2017 to 04/2018
Cashier Chipotle Mexican Grill Inc. City, STATE,
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
Expected in
: Yoga Teacher Training
Southwest Institute of Healing Arts - Tempe, AZ

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southwest Institute of Healing Arts

Job Titles Held:

  • Starbucks Shift Lead HMS Host
  • Barista/Take Out Specialist
  • Cashier


  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: