Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Helpful [Job Title] polished in diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Offering [Number]-year background maintaining customer satisfaction and contributing to company success goals. Empathetic and accommodating professional with [Number] wpm typing speed and proficiency in [Software].

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Brings [Number] years of experience supporting [Product or Service]. Provides consistent attainment of deadlines and [Number]% customer retention rating.

  • Order fulfillment
  • Membership renewals
  • Account management
  • Database maintenance
  • Customer support
  • Call control
  • Credit card processing
  • Complaint resolution
  • Client engagement
  • Training and development
  • Corporate processes and procedures
  • Shipping and receiving understanding
  • Materials transport
  • Contract development
  • Customer relations
  • Microsoft Office expertise
  • Product organization
  • Cross-functional collaboration
  • Senior leadership support
  • Office equipment proficiency
  • Quality assurance controls
  • Project management abilities
  • Employee coaching
  • In-store support
  • Inbound and Outbound Calling
  • Store maintenance
  • Credit card payment processing
  • Data evaluation
  • Call Center Operations
  • High-energy attitude
  • [Industry] regulations knowledge
  • System implementation
  • Report generation
  • Asset Management
  • Regulatory Compliance
  • Strong sense of banking ethics
  • Excellent communication skills
  • Debt and credit management
  • MS Office proficient
  • Exceptional customer service
  • Account coding specialist
  • Currency and coin counter
  • Cash dispenser operation
  • Friendly
  • Inventory management background
  • Energetic
  • Practiced knowledge of bank security systems
  • Preparing summaries
  • Database management
  • Client interaction
  • Online research
  • Data collection
  • Administering interviews
  • Data entry
  • Working collaboratively
  • Reliable and trustworthy
  • Microsoft Office
  • Organizational skills
  • Verbal Communication
  • Quality Assurance
  • Problem Resolution
  • Customer Service
  • Clerical support
Sr. Customer Service Representative, 09/1999 - 07/2014
Anixter Fort Myers, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal references to develop strategic solutions.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Oversaw and guided team to handle customer call escalations, training and mentoring new employees on customer service and order processing.
  • Processed customer account changes with proprietary software.
  • Collated customer names, contact and payment information to streamline future interactions.Partner with other departments to successfully resolve customers issues or to assist them with their questions
  • Identify the customer needs beyond the initial inquiry by answering the unasked questions, to provide education on online information available as well programs that could be beneficial.
  • I handled escalated calls with a sincere, compassionate but stern ability to de-escalate to resolve issues without or with limited management intervention.
  • Other activities include providing claim status information, processing claims, benefit coverage, contacting providers in regards to customers issues.
  • Collaborate with colleagues and co-workers to deliver an exceptional customer experience
Census Field Supervisors, 06/1998 - 02/1999
Heritage Financial Corporation Shoreline, WA,

As a first level supervisor, the FS is responsible for evaluating and reviewing assignments of subordinates. The FS monitors staff performance that includes on the job observations, monitoring of various performance metrics. The FS may assist with training of employees. The FS reviews and approves payroll and leave submissions for their staff. The FS may assist with the recruiting of Field Representatives.

Government Records Clerk, 03/1995 - 03/1997
Canandaigua Wine Company City, STATE,
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Identified process improvement opportunities and implemented new standard practices that saved time and money.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Opened, sorted, reviewed and stamped daily departmental mail and delivered to proper person.
  • Verified documents and associated records to catch and resolve discrepancies
  • Summary:Responsible for the weighing of all grapes, bulk wine, and juice during the harvest season and the issuance of accurate, legal weigh tags.
  • The weigh master is to process all the weigh tags and the Bill of ladings, ensure they are accurately entered into the database, and deliver the information to the Cellar and Winemaking Team. The TPWC Weigh Master is also to manage the logistics of traffic flow at the weigh station and the driveway
  • .
Bank Teller, 01/1991 - 10/1993
Golden One Credit Union City, STATE,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
Education and Training
: Business, Expected in
Fresno City College - Fresno, CA

Business administrators and managers help organizations run efficiently and meet their short- and long-term goals. These professionals also direct the activities of lower-level employees by communicating regularly about their progress and adherence to company regulations. degree not completed.

: Medical Office Assistance, Expected in
MicroComputer Education Center - Fresno, CA
  • Learned Medical terminology - a language used to describe components and processes of the human body, medical procedures, diseases, disorders, and pharmacology. Simply put, it is the vocabulary that medical professionals use to describe the body, what it does, and the treatments they prescribe.
  • Learned CPT CODES and ICD9 coding for billing purposes.
  • medical coding and billing specialist acts as a liaison between the medical office and insurance companies. The day-to-day work of a medical coding and billing specialist includes: Properly coding services, procedures, diagnoses, and treatments. Preparing and sending invoices or claims for payment.
  • 35 WPM Typing, office machines, phone systems, QuickBooks, programs and applications related medical office and billing. .
  • 4.0 GPA
  • Honor Roll [Semester and Year]
  • Completed coursework in [Subject], [Subject] and [Subject]

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School Attended

  • Fresno City College
  • MicroComputer Education Center

Job Titles Held:

  • Sr. Customer Service Representative
  • Census Field Supervisors
  • Government Records Clerk
  • Bank Teller


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