Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Senior IT Professional with proven track record of applying appropriate mix of technologies that meet business needs while minimizing risks *Motivated achiever, exceptional problem solver with keen ability to resolve technical challenges and provide system enhancements *Proven expertise in Global Team Leadership, Strategic Planning, Project Management and Vendor Management *Over 12 years of experience in implementation, management and support of Data Center operations, Infrastructure and User applications
Skill Highlights
  • AWS, Azure, Office 365
  • OS and Servers
  • VMWare ESXi 6, Windows 7 / 8 / 10, Windows Servers 2008 - 2012, Exchange 2010, Active Directory, DNS, DHCP
  • Hardware and Storage
  • Dell EqualLogic, Qnap, HP DL Series, Dell PowerEdge, Sonicwall, Switches, Routers, Firewall
  • Other Tools
  • Varonis DatAdvantage, Varonis DatAnywhere, JIRA Ticketing System, Lansweeper, Veeam, Backup Exec
Professional Experience
Sr. Systems Engineer, 05/2015 - Present
Exelon , DC,
  • Provider of purpose-built solutions for hyper scale compute using Open Server Platform for leading Cloud providers Provide Leadership to Global Team of Infrastructure Support professionals while managing and supporting internal Infrastructure for Headquarter in New Jersey and Branch Offices in Seattle, Netherlands and China Provide strategic IT guidance and Level II & Level III support to team of Helpdesk and System Administrators Spearheaded project for converting multiple onsite Data Centers to Virtual Infrastructure reducing physical server footprint, while improving management, efficiency and performance Monitor Windows Servers, DNS, DHCP, AD, Microsoft Exchange, SQL and various third party and in-house developed applications in Physical and Virtual Hybrid Cloud Environment based on AWS and Microsoft Azure Improved Software License Compliance process with monthly review of current and required Licenses using Software Asset Management Tools from Microsoft Research and collaborate with stake holders on providing enterprise level solutions keeping in line with technical enhancements and organizational growth Research and provide guidance on implementing Disaster Recovery and Business Continuity strategies.
Systems Administrator, 03/2006 - 04/2015
International Gaming Technology Inc. , MI,
  • Leading provider of quantitative equity strategies for institutional clients, managing portfolios for global roster of corporate pension plans and public retirement systems Researched and designed technical solutions for Business Operations while managing and maintaining firm-wide IT Infrastructure Provided Management and Leadership on various projects involving external vendors and consultants Collaborated with Senior Management to plan business and technology initiatives, budgets, and schedules Office 365 Implementation - Migrated on-premises Exchange 2010 Solution to Office 365 for highly available, resilient and managed Cloud based Email Solution.
  • Implemented Email Archiving and Email Gateway Solution from Mimecast for Business Continuity Cloud Technologies - Researched and Tested Hybrid Cloud solution on AWS and Microsoft Azure for critical applications - File Server, SQL Server Always-on and Departmental Workstations, as part of Disaster Recovery and Business Continuity VOIP Implementation - Researched and Managed Project on replacement of traditional phone system with Avaya IPOffice VOIP Solution along with external Vendor Virtualization - Converted Physical infrastructure to completely virtualized environment using VMware ESXi and EqualLogic iSCSI SAN Microsoft Technologies - Managed all aspects of Microsoft Windows Infrastructure including installation, configuration, patching and incident resolution.
  • Configured, Administered and Managed Active Directory, Group Policies, Domain Controllers, DNS and DHCP Servers on Windows Server 2008 R2 and Windows Server 2012 Backup and Recovery - Manage software patches and firmware updates for Servers and PCs using WSUS and backups and archiving using Symantec Backup Exec 2014 on Tapes and Disks Disaster Recovery and Business Continuity Implemented and maintained storage replication, Snapshot schedules and backup policy for Disaster Recovery and Business Continuity.
  • Prepare Virtual Servers and Infrastructure in co-location during DR testing and actual disasters Auditing - Researched and Implemented File Server and AD auditing solution using Varonis DatAdvantage Infrastructure Upgrades - Performed Hardware upgrades keeping up with technological enhancements for Servers, SAN, Routers and Switches Analyzed, troubleshoot and resolved complex enterprise system hardware and software issues; interfaced with DBA, Systems Analysts, External Resources and Vendors to coordinate and implement solutions.
Systems / Network Administrator, 11/2002 - 02/2006
Leidos Holdings Inc. Luke Air Force Base, ,
  • Medical Communications Company specializing in development of core medical educational programs designed to support both pharmaceutical and university based programs.
  • Architected and managed LAN on Windows 2000 Server connecting Windows 2000/XP, Mac clients and printers, through HP Pro curve switch, Wireless Access Points and Routers, providing Local and secured remote access through VPN User support including troubleshooting, problem solving, and maintenance of computer systems, networking environments, and hardware, such as PC desktops, laptops, servers, Mac workstations, routers, hubs, switches, firewalls, printers and scanners.
  • Planned, coordinated and implemented network security measures, patch management, backup and recovery Developed and Deployed various client/server web application in association with NIMH (National Institute of Mental Health) using HTML, ASP, JavaScript and MSDE, such as: - Mentoring education and reference resource Website allowing faculty, mentors and mentees to collaborate, reply to forums and share messages and files - Informative website on Postpartum depression - Allows users to search for slides based on their specialties, mix / match them and merge those to form a PowerPoint presentation.
  • - Informative web site with flash based educational modules developed in association with Duke University.
Staff Consultant *Lead Developer, 01/2001 - 07/2001
Cap Gemini Ernst & Young, US LLC City, STATE,
  • Microsoft Alliance Intranet website based on Commerce Server 2000 - Designed, developed and implemented web application for knowledge sharing using ASP, JavaScript and COM/DCOM functionality of Commerce Server 2000.
  • Capacity Management tool using Visual Basic and SQL Server - Designed and developed management tool for HR client.
Education and Training
VMWare Certified Associate - Data Center Virtualization (VCA-DCV) Courses in Project Management: , Expected in
SCPS New York University - , NY
Certificate in Business Finance Fundamentals: , Expected in
SCPS New York University - , NY
MS: Computer Science, Expected in
Illinois Institute of Technology - Chicago, IL
Computer Science
BS: Computer Science, Expected in
Illinois Institute of Technology - Chicago, IL
GPA: Passed with Honors and Dean's List for Academic Excellence)
Computer Science Passed with Honors and Dean's List for Academic Excellence)
BSc: Computer Science, Expected in
University of Delhi - ,
Computer Science
Professional Diploma: Software Technology and Systems Management, Expected in
National Institute of Information Technology - New Delhi,
Software Technology and Systems Management
Active Directory, AD, ASP, Asset Management, Auditing, Avaya, Backup Exec, Backup, budgets, Business Operations, client/server, COM, Hardware upgrades, Hardware, client, clients, DBA, DCOM, Dell, desktops, DHCP, Disaster Recovery, DNS, educational programs, Email, equity, Senior Management, Finance, firewalls, Firewall, flash, Gateway, HP, HTML, hubs, HR, JavaScript, LAN, laptops, Leadership, Mac, managing, Mental Health, Mentoring, Access, Exchange, Microsoft Exchange, Office, PowerPoint, Microsoft Technologies, Windows 7, Microsoft Windows, Windows, Windows 2000, 2000, enterprise, network security, networking, OS, organizational, phone system, Policies, PowerEdge, printers, problem solving, Project Management, Research, Routers, SAN, scanners, Servers, SQL, SQL Server, strategic, Switches, switch, Symantec, User support, troubleshoot, troubleshooting, Upgrades, VPN, Visual Basic, VOIP, web site, Website, Windows Server, Windows 2000 Server

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School Attended

  • SCPS New York University
  • SCPS New York University
  • Illinois Institute of Technology
  • Illinois Institute of Technology
  • University of Delhi
  • National Institute of Information Technology

Job Titles Held:

  • Sr. Systems Engineer
  • Systems Administrator
  • Systems / Network Administrator
  • Staff Consultant *Lead Developer


  • VMWare Certified Associate - Data Center Virtualization (VCA-DCV) Courses in Project Management
  • Certificate in Business Finance Fundamentals
  • MS
  • BS
  • BSc
  • Professional Diploma

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