Primary point-of-contact between health insurance clients & organization to ensure strategic account management. These direct account management functions included customer relationship development, new account implementation and product roll-out
Prepare and present regular client business reviews, including: identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports
Develop and maintain professional business relationships with key client contacts
Prioritize and conduct regular on-site or telephonic client meetings to proactively review client benefits, drug utilization and trend management strategies.
Successfully managed complex accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships
Facilitated the successful & timely implementation of key deliverables for new accounts (insured's, self-insured's, Carriers) with other business units
Coordinated & attended Stewardship meetings, discussed trends & recommended process changes to increase client efficiencies
Maintained 97% client renewal rate
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